marshmallow
Member
- Joined
- 22 Jul 2017
- Messages
- 105
The other day I was travelling on a South Western Railway service from Staines, where signs state that train doors close up to 30 seconds before departure, however to my horror the doors on one service were closed around 2.5 minutes before the scheduled departure time, and the train departed over 2 minutes early! I complained to a member of staff at the station who was surprised and said that someone would be in trouble when the train got to Waterloo, however there was no apology let alone any attempt to help my situation; he simply told me when the next train would depart.
I feel that this is unacceptable, since although there may be another train in 10 minutes, this could have a much more significant effect, e.g. missing a train connection and being delayed by over an hour. What would you have done in this situation?
I feel that this is unacceptable, since although there may be another train in 10 minutes, this could have a much more significant effect, e.g. missing a train connection and being delayed by over an hour. What would you have done in this situation?