With the caveat of none of us know what the contract entails or how much they're paying for it, it does seem from the outside to have been a bad move so far. It's fair enough that if couldn't continue to afford the previous app, but there should have been plenty of red flags looking at feedback to the developers other apps.The loudest voices in this thread didn’t like the previous era of the company either and used to fall over themselves to moan and complain at the slightest thing they could find
I don't think it's entirely unreasonable to speculate on whether this would have happened in other eras of the company, they did for a long time pride themselves on customer service and this is a bit of a miss on that front.