TransPennine Express - Best Train Operator

[blackfive460]

According to Business Travel Awards 2020...

https://buyingbusinesstravel.com/news/business-travel-awards-2020-winners-revealed/

Monday, 20 January saw industry colleagues gather at the Grosvenor House Hotel on London’s Park Lane for the 25th annual Business Travel Awards, where the winners from 22 categories were announced.

Here is the full list of winners:

Best Budget Hotel Brand
Premier Inn

Best Midscale Hotel Brand
YOTEL

Best Upscale Hotel Brand
Pullman Hotels & Resorts

Best Serviced Apartment Provider
BridgeStreet

Best Corporate Social Responsibility Programme
LNER

Best Ground Transportation Company
Brunel, a Europcar Company

Best Car Rental Company
Enterprise/National

Best Corporate Payment Provider
AirPlus International

Best Rail Operator
TransPennine Express

Best Short-Haul Airline
easyJet

Best Long-Haul Airline
Delta Air Lines

Business Airline of the Year
All Nippon Airways

Best Specialist Business Travel Service
Yapta – Automated Re-Booking Services
Highly Commended: VDash – Digital visa platform and services

Best New Travel Technology Product
Sixt – SixtONE App
Highly Commended: PredictX – The Story

Best Sales Account Management Team
LNER

Best Travel Management Company (Less than £50m UK annual sales)
Blue Cube Travel

Best Travel Management Company (£50-£200m UK annual sales)
Wings Travel Management

Best Travel Management Company (More than £200m UK annual sales)
Click Travel Ltd

Best Self-Booking Tool
Click Travel Platform

Rising Star of the Year
Margarita Berga, Strategic Account Manager, Capita Travel and Events

Travel Buyer of the Year
Natalie Gardner, Global Travel Manager, Electronic Arts
Highly Commended: Claire Marsden, Principal Global Category Manager, Vodafone Procurement Company

Travel Team of the Year
RSA Insurance plc and FCM Travel Solutions

The rest must have been pretty dire!

 

[hexagon789]

According to Business Travel Awards 2020...

https://buyingbusinesstravel.com/news/business-travel-awards-2020-winners-revealed/

The rest must have been pretty dire!

Considering the spate of cancellations, you would think so!

 

[DarloRich]

For business travel

 

[Glenn1969]

LNER also won for Corporate Social Responsibility and Sales Account Management

 

[Bletchleyite]

According to Business Travel Awards 2020...

https://buyingbusinesstravel.com/news/business-travel-awards-2020-winners-revealed/

The rest must have been pretty dire!

Ha ha ha ha ha ha. Seriously?

The most important thing in business is, er, punctuality. Also useful for the train not to be so overcrowded you can't get your laptop out. I'd struggle to think of worse.

Mind you, how is Yotel a mid-range hotel? It clearly isn't.

 

[DarloRich]

Ha ha ha ha ha ha. Seriously?

The most important thing in business is, er, punctuality. Also useful for the train not to be so overcrowded you can't get your laptop out. I'd struggle to think of worse.

Mind you, how is Yotel a mid-range hotel? It clearly isn't.

Do we know what the criteria used were? It.might be for business travel services or account management or business customer care or even for sponsorship!

It doesnt mean they are the best toc. It is a non award for a non thing!

 

[squizzler]

I'm sure what swung the judging panel decision was the Mk5 first class space being right behind the loco.

What really disappointed me on the winners list was to learn the name Brunel has been appropriated by what seems like a glorified minicab service, but nevermind.

 

[sheff1]

Now the other TOCs know what to do to win next year;
- cancel hundreds of trains a week (bonus if you cancel all trains on at least one route);
- make sure the trains you do run are late, terminate short at the drop of a hat & are of inadequate length to accommodate all the prospective passengers;
- accuse passengers with valid tickets of being criminals or, at best, liars.

 

[sheff1]

Mind you, how is Yotel a mid-range hotel? It clearly isn't.

Had never heard of these, so took a look. Their website boasts "self service check in", 'cabins' rather than rooms (some apparently with no window) .... I didn't get any further. These awards must be some sort of parody, surely.

 

[47271]

They should've cancelled the award just as the person from Transpennine walked to the platform to collect it

 

[2L70]

I’d never heard of this mob until today which says it all... did the “event” actually take place?

 

[47271]

I’d never heard of this mob until today which says it all... did the “event” actually take place?

Maybe it was a planned cancellation.

 

[2L70]

Knock up a website in a few mins, couple of free images off google and away you go.

It’s like the local papers nicking Content off Trip Advisor. Surely a Moany Tiles type can knock this up in their lunch break.

 

[transmanche]

Do we know what the criteria used were? It.might be for business travel services or account management or business customer care or even for sponsorship!

The judges are "senior travel buyers and procurement managers" who apparently consider "the wide range of factors that contribute to an organisation’s overall success, from innovation to performance, and from client and staff retention rates to customer satisfaction ratings". And they pick the winner in November.

It doesnt mean they are the best toc. It is a non award for a non thing!

Exactly. It's just a trade junket for £300 per head.

 

[Masboroughlad]

How about prizes for:

Delivering as promised
Trains on time
Comfortable seats by windows
Meals and refreshments available
Understandable, logical pricing
Customer not profit focussed service
No overcrowding
Value for money
Getting people from A to B

All of the fundamentals of a service. Get these right, then go for the other stuff.

 

[transmanche]

How about prizes for:

All very good and perhaps something you might want to create using those criteria.

But clearly that's not what the Business Travel Awards are about.

 

[SuperNova]

Before everyone gets a bee in their bonnet. The awards were judged way back in October and focus on engagement with the business community.

 

[2L70]

We do live in the era of “Fake News” after all and FTPEBots