I have recently arrived at Manchester Piccadilly for the 2236 service to Stockport. As I have taken this service before I'm aware that there used to be a single fare with a railcard available on it at £1.50. I went to the ticket machine and typed in Stockport, and added the railcard. These were the fares I was offered: As I couldn’t see anything at that price, I thought the fare might no longer be available. I quickly consulted the National Rail Enquiries app: Sure enough it was still shown as available. I went into the ticket office and explained I'd been having a problem with the ticket machine. The ticket seller suggested that they would be unlikely to find a ticket that wasn't on the ticket machine, and after initially saying they couldn't find anything, after a couple of minutes of looking they did manage to sell me a ticket for just £1.50, rather than the range of more expensive options: I note that the ticket now says 'TFWRS' rather than Transport for Wales as it used to. I don't know if that's related. I very much got the impression that if I hadn't asked for a £1.50 ticket I wouldn't have received one. This rather implies that the customer is expected to already know what ticket they want when they go to a ticket machine or ticket office, when actually what I wanted was a single for the next available train to Stockport, which as I had looked on the screen at the station was the 2236.