I've lived outside the UK for many years, but about 10 years ago paid a visit to the ancestral manor-house in Wigan, accompanied by my wife (who's Italian) and niece (Australian).
During the visit, they wanted me to take them on a day trip into Liverpool to check out all the new tourist stuff there.
Mindful of the number of times my car had been broken into by those lovable scouse scallies whilst I was on business trips there in the 1980s, I was reluctant to leave our hire car parked down by the docks, so suggested doing Wigan/Liverpool by train. “It’ll be fine, the railways have been privatised now”, I said. “The trains are really good these days”.
We had a Merseyrail Pacer both ways.
Packed out on the way home too, when everyone was tired & grumpy, so my choice of transport was not popular!
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Come to think of it, although my own rail journeys have been generally satisfactory, whenever my wife has been with me, the trip has usually been a pain for some reason.
Whether it’s 2½ hours of claustrophobia on a Pendolino (in the seats with no window and hemmed in by piles of other peoples’ suitcases), a TPE 185 packed to the gunnels, Cambridge to F/Park in a Class 365 full of Arsenal fans, or bouncing and squealing along in a Northern Pacer, she hasn’t had much luck with UK trains. Especially when compared to our mostly enjoyable rail experiences in Italy, France & Germany.
Maybe this is why she complains about how much time I waste looking at Rail UK Forums.