tannedfrog
Member
- Joined
- 26 Jun 2010
- Messages
- 537
Hi,
I booked an Anytime Return online, without reservations, and tried to collect from a TVM. It only issued the Collection Receipt and the outward portion. I put my hand in to feel around for the return portion.
The staff at the station either didn't have the keys or didn't want to get them to open the machine to check.
If the return portion had got stuck in the machine I would expect the numbers on the Collection Reception to show a range of three numbers (eg 11111 - 11113) but it shows a single number.
I went to a different station to input the collection reference in an attempt to collect the ticket(s) again but the TVM said no.
Thank you
I booked an Anytime Return online, without reservations, and tried to collect from a TVM. It only issued the Collection Receipt and the outward portion. I put my hand in to feel around for the return portion.
The staff at the station either didn't have the keys or didn't want to get them to open the machine to check.
If the return portion had got stuck in the machine I would expect the numbers on the Collection Reception to show a range of three numbers (eg 11111 - 11113) but it shows a single number.
I went to a different station to input the collection reference in an attempt to collect the ticket(s) again but the TVM said no.
- Am I correct to expect the Collection Receipt to show a range of three numbers?
- Does the single number indicate a system error rather than a "physically getting stuck" error?
- Who should put this right, the TOC I bought from, or the (different) TOC which runs the station / machines?
- Can I prove it is their error rather than them suspect I'm trying to defraud them?
Thank you