railforum123
New Member
Hi,
I regularly travel with a train company who offer a £5 discount to customers when they download their app and make a new account. I've made a number of email addresses to get this discount, but the company has asked that I pay back a large sum of money (refunding the discounts I've received, as well as covering a substantial amount of 'admin' fees).
I realise this is a breach of their terms and conditions, but they're saying that this could amount to a criminal offence under the Fraud Act 2006. Is this right, and do I have an obligation to pay the sum of money they're asking for? From my initial research, it looks as though these types of cases, whilst breaching T&C's are not actually illegal.
Their T&Cs are as follows:
I regularly travel with a train company who offer a £5 discount to customers when they download their app and make a new account. I've made a number of email addresses to get this discount, but the company has asked that I pay back a large sum of money (refunding the discounts I've received, as well as covering a substantial amount of 'admin' fees).
I realise this is a breach of their terms and conditions, but they're saying that this could amount to a criminal offence under the Fraud Act 2006. Is this right, and do I have an obligation to pay the sum of money they're asking for? From my initial research, it looks as though these types of cases, whilst breaching T&C's are not actually illegal.
Their T&Cs are as follows:
- LNER PERKS members will receive a ‘joining credit’ of £5 when joining LNER PERKS for the first time. If an individual customer leaves and then re-joins LNER PERKS they will not receive additional joining credit.
- The LNER PERKS joining credit can only be added to an LNER customer account. It cannot be donated to charity.
- We reserve the right to increase or reduce the amount of credit earned when joining LNER PERKS, including removing it entirely, at any time.
- LNER reserves the right to: (a) withdraw at any time any LNER PERKS joining credit that was granted in the case of any fraudulent activity or in error; (b) withhold or delay issuing LNER PERKS joining credit; or (c) change these terms at any time