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£1 yep, I'm not sure where that comes in the scheme of things, especially when they could not answer a question so they sent me £20, maybe the train was early and they want to say sorry?
XC sent me a voucher for 59p. I phoned up and said it was an insult, but looking at the split tickets I could assume they only calculated compensation for one of the tickets (cheap advance)!
Virgin sent me £100 in rail vouchers last summer for a 2 hour delay cause by a train behind his coming off the track and hitting the powerlines near Crewe!!
Best part of it is my journey only cost me £9.20 because of Ticket splitting (Windermere -> Leamington Spa)