ChrisCooper
Established Member
I've just about had as much as I can take of Virgin Media these last few weeks. On Sunday 3rd the Cable Modem failed, leaving us without internet access. On Monday I rang up to try and get a replacement, and which took nearly half an hour what with being on hold, then trying to get the Indian in the technical support centre to understand the problem, and to finally get put through to someone to arrange delivery of a new modem. This was supposed to come on the Wednesday, which was good since I was in all day, although I hoped it would come early since I had things to do. After sitting in all day it didn't turn up, yet when I rang about 5 to ask where it was I was told it was still coming. I was out all day Thursday, and arrived home to find a Royal Mail "we tried to deliver a parcel" note through the letter box, so despite being totally nackered I went into town to pick it up, and not suprisingly it was the modem. Fitted it, and rang the number to get it activated, again lots of holding before going to technical support, and when they told me to turn it on, it was showing it wasn't getting a signal. After about half an hour of being told to turn it off and on, they said they would send an engineer out, and one was booked for Tuesday afternoon, which I decided to take of work. Friday though it started working so I cancelled, but then it began to play up again, intermitantly going off and on, so Monday I rang to re-book for Friday morning, when I am off. Got home Tuesday and had barely sat down when the doorbell rings and it's a Virgin engineer, who takes a look at the wiring and see's it's damaged where it goes up the wall. He isn't able to replace the wiring outside (it needs a ladder and two people), so said he would arrange for someone to come out, and would ring with the details. He rings up and says they can come Wednesday, but since this is no good he says to ring customer service and get a better time. After the usual trouble, it's arranged for monday. Today (wednesday) I get home and again have just sat down when the engineers turn up to do the cable. I then have to clear room for them to get to the wall socket in a hurry, after a long tiring day at work, but I'm damned annoyed that this is twice they have failed to inform engineers about the cancellation. On both occasions, it's lucky they came late or else nobody would have been in, and apparently they charge if that happens. Of cource, Friday and Monday are both days they have been supposed to be coming aswell, both times in the morning, so they could turn off at 8 o clock, yet I feel sorry for the poor engineer who disturbes me at that time when I'm having a lie in on my days off. If they do (especially it it's both days) or alternativly come and I'm out and then bill me, I think I'll be telling them were they can stuff it and switching to another provider. Just to make things worse, in the future they will be charging by the minute (+ a connection charge) for technical support.
Sorry for the long rant, but I'm pretty annoyed, and am interested to know if anyone else has had similar experiance, and also if I'm right in thinking it's worse now than when it was NTL.
Sorry for the long rant, but I'm pretty annoyed, and am interested to know if anyone else has had similar experiance, and also if I'm right in thinking it's worse now than when it was NTL.