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Virgin Trains EC Delay Repay woes
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bb21
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Why?
Your train was cancelled. The 1830 is the next one to get you to your destination. Why would the guard have a problem? The overwhelming majority would not.
Ask the guard.
Probably up to York, or more likely you will be told to just sit there until your destination.
That is my take on this matter too.
Well I apologise for being seen as sponging off the rail company, but at the time, my next thought was catch the next Leeds bound service as that is the route that I had planned to take.
I didn't think "oooh let's make this as hard as possible and see how much money I can get" considering that had the 18:35 ran on time, it wouldn't even have tipped over the 30 minute mark, as its timetabled to call at less stops and arrives in 28-29 minutes later. So no, I wasn't out to deliberately delay myself, but nor was my first thought "see ya, I'm running for the 1830." Advice was to travel on the 18:35 service and that's what I did.
If Virgin honestly saw some serious issue in compensating me at all and claiming I'd taken a wholly unreasonable route then that's their call. As far as I'm concerned, my ticket was split at Leeds, my journey was via Leeds, and that's the way I travelled. No member of rail staff nor Virgin's customer support staff decided to flag that up and say that they'd be awarding me nothing.
I'm amazed however that me taking the route as specified by my tickets is seen as taking the proverbial though. What's the use anyway? The journey was completed and the compensation was awarded. My original question was whether my routing constituted a journey in the eyes of the railway and those who do compensation, not whether I was looking to earn myself half the ticket back by going on a merry little adventure for the sheer hell of it. Because I can tell you now, I damn well wasn't.
I didn't think "oooh let's make this as hard as possible and see how much money I can get" considering that had the 18:35 ran on time, it wouldn't even have tipped over the 30 minute mark, as its timetabled to call at less stops and arrives in 28-29 minutes later. So no, I wasn't out to deliberately delay myself, but nor was my first thought "see ya, I'm running for the 1830." Advice was to travel on the 18:35 service and that's what I did.
If Virgin honestly saw some serious issue in compensating me at all and claiming I'd taken a wholly unreasonable route then that's their call. As far as I'm concerned, my ticket was split at Leeds, my journey was via Leeds, and that's the way I travelled. No member of rail staff nor Virgin's customer support staff decided to flag that up and say that they'd be awarding me nothing.
I'm amazed however that me taking the route as specified by my tickets is seen as taking the proverbial though. What's the use anyway? The journey was completed and the compensation was awarded. My original question was whether my routing constituted a journey in the eyes of the railway and those who do compensation, not whether I was looking to earn myself half the ticket back by going on a merry little adventure for the sheer hell of it. Because I can tell you now, I damn well wasn't.
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bb21
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Jesus. Chill mate.
Who said you were sponging off anyone?
Did you even tell anyone that you were going to Newcastle? If not, how would they know what advice to offer?
I doubt they cared that much given that all that was at stake was £3.60, and it would almost certainly cost them more in terms of productivity should this be dragged out for a long time.
Who said you were taking the proverbial? You claimed for delay to a London - Newcastle journey, and it turned out you wouldn't have been delayed at all in all likelihood had you sought advice on how to make this journey in light of the disruption. It is therefore only natural to arrive at the conclusion that, unfortunately in this case, it was indeed yourself who delayed your journey and not Virgin. No one said that you set out deliberately to take the proverbial, but it was indeed your own decision to go via Leeds. The fact that the 1835 was delayed was irrelevant, as you shouldn't have been on it had you sought advice on how to minimise delay to the "journey" you claim to have made.
You asked for advice on how to chase after Virgin for some compensation for the second leg, on the basis of delay to your London - Newcastle journey, via Leeds. I offered you my take on this matter. It is not what you wanted to hear I am sure.
Who said you were sponging off anyone?
Did you even tell anyone that you were going to Newcastle? If not, how would they know what advice to offer?
I doubt they cared that much given that all that was at stake was £3.60, and it would almost certainly cost them more in terms of productivity should this be dragged out for a long time.
Who said you were taking the proverbial? You claimed for delay to a London - Newcastle journey, and it turned out you wouldn't have been delayed at all in all likelihood had you sought advice on how to make this journey in light of the disruption. It is therefore only natural to arrive at the conclusion that, unfortunately in this case, it was indeed yourself who delayed your journey and not Virgin. No one said that you set out deliberately to take the proverbial, but it was indeed your own decision to go via Leeds. The fact that the 1835 was delayed was irrelevant, as you shouldn't have been on it had you sought advice on how to minimise delay to the "journey" you claim to have made.
You asked for advice on how to chase after Virgin for some compensation for the second leg, on the basis of delay to your London - Newcastle journey, via Leeds. I offered you my take on this matter. It is not what you wanted to hear I am sure.
I apologise for taking the previous two replies so badly but like I said, I didn't intend to delay myself at all. It just so happens that that's how the evening went and I just followed my intended route with delays incurred.
The most desirable solution would probably have been for my girlfriend to join me on the 1830 to Doncaster, and continue on an alternative service even if that meant just swapping onto the 1835 behind (the delay would be exactly the same for her), just so I'd not be leaving her in London (she's far less confident travelling alone, relevant to the topic or not)
However that'd be in a perfect world, and indeed in the end I just joined the next available service to Leeds and changed there, because I assumed that to be the most appropriate thing to do.
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The most desirable solution would probably have been for my girlfriend to join me on the 1830 to Doncaster, and continue on an alternative service even if that meant just swapping onto the 1835 behind (the delay would be exactly the same for her), just so I'd not be leaving her in London (she's far less confident travelling alone, relevant to the topic or not)
However that'd be in a perfect world, and indeed in the end I just joined the next available service to Leeds and changed there, because I assumed that to be the most appropriate thing to do.
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bb21
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Just one of those things. How boring if we all thought the same way.
It's the best outcome as far as I am concerned. You are now a happy customer because Virgin recognised the inconvenience caused you (all technical arguments aside, they did cause an inconvenience). They are hardly going to worry about £3.60, and would be pleased that the matter was now settled and closed.
Exactly what I would have done with a similar complaint, but then I probably wouldn't have rejected something like this in the first place.
No need to apologise. No offence taken.
It's the best outcome as far as I am concerned. You are now a happy customer because Virgin recognised the inconvenience caused you (all technical arguments aside, they did cause an inconvenience). They are hardly going to worry about £3.60, and would be pleased that the matter was now settled and closed.
Exactly what I would have done with a similar complaint, but then I probably wouldn't have rejected something like this in the first place.
No need to apologise. No offence taken.
To be honest, had Virgin quickly replied, said "sorry, we can only give you the £26 back for the delay as far as Leeds" then pushed the cheque out in the timescale that they should have then I'd have shrugged and been more content with that.
It's just that we're now at 2 months and counting with no compensation having yet arrived, and the fact that it took three people and four calls to get it looked at, that I'm a tad less understanding with them [emoji38]
Although, they weren't as bad as Northern, who started sending cheques out for completely random irrelevant amounts to the point where I'd been overcompensated (not complaining, but their inability to read the claim did scare me) at least Virgin have read my claim.
It's just that we're now at 2 months and counting with no compensation having yet arrived, and the fact that it took three people and four calls to get it looked at, that I'm a tad less understanding with them [emoji38]
Although, they weren't as bad as Northern, who started sending cheques out for completely random irrelevant amounts to the point where I'd been overcompensated (not complaining, but their inability to read the claim did scare me) at least Virgin have read my claim.
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