VTEC / Northern Advance on strike day

[Darandio]

When was it sent? In other words would the social team have been aware of it when the question was asked or is it new guidance?

I think it might be more of a case of would the social team be aware at all!

 

[91109]

I think it might be more of a case of would the social team be aware at all!

The social team get the same emails I do, so should be aware of it.

 

[Starmill]

How recently did you become aware of it? Was it before the time that the OP first asked the social media team, when they posted the thread? Or since then?

 

[91109]

I was made aware of the email not long after I posted my original response.

 

[Wallsendmag]

The first time I saw that message was this afternoon


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[Deerfold]

I've been told unofficially that Virgin changed their policy this morning, but despite another Tweet to them and a "favourite" from Mr Horne yesterday on one of my Tweets repeating Virgin's advice I've heard nothing from them directly.

 

[Wallsendmag]

I don’t think the official line has changed this is the normal action


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[Deerfold]

I don’t think the official line has changed this is the normal action


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Well they don't seem keen on letting me know. Still nothing from them.

 

[Chrism20]

Well they don't seem keen on letting me know. Still nothing from them.

I’d tweet David Horne again asking for an update as you seem to be receiving no response from his customer service teams.

 

[Deerfold]

I’d tweet David Horne again asking for an update as you seem to be receiving no response from his customer service teams.

I replied to his tweet 14 hours ago. No response.

 

[paddington]

When I had this problem last year with the Scotrail strike, I just turned up for an earlier VTEC train by 30 mins and asked the Train Manager who agreed, without even bothering to listen to my explanation (a good thing, since IIRC I would only have been mildly inconvenienced rather than stranded)

 

[Wallsendmag]

Well they don't seem keen on letting me know. Still nothing from them.

https://www.virgintrainseastcoast.com/travel-information/travel-alerts/

 

[Deerfold]

https://www.virgintrainseastcoast.com/travel-information/travel-alerts/

Thanks.

Would have been good for the social network team to have let me know this, having told me three opposite several times.

 

[Merseysider]

Thanks for that Wallsendmag.

Northern Railway planned industrial action – Tuesday 3 and Thursday 5 October
Virgin Trains East Coast services are unaffected by this action. However, if you have booked an Advance or First Advance ticket that includes travel on Northern services on Tuesday 3, you can choose to travel on either Monday 2 or Wednesday 4, or tickets dated for Thursday 5 October you can choose to travel on Wednesday 4 October or Friday 6 October. If you decide to do this please travel at a time as close to your original booked service as possible. Alternatively, if you choose to travel on a strike day but need to travel at a different time, your ticket will be accepted. If your ticket is wholly for travel onboard Northern then you can travel on Virgin Trains East Coast services where appropriate on the strike days. We recommend you check before you travel at https://www.northernrailway.co.uk/industrial-action for up-to-date train running information.

 

[Romilly]

One would hope that this would kept as a precedent to be re-issued with necessary changes of detail for future strike-related disruption affecting train companies other then VTEC.

 

[Deerfold]

I've now heard on Twitter from Mr Horne himself.
Still nothing from their social media team.

 

[Deerfold]

Shame I didn't know in time to rearrange work. Here's hoping I make it!

 

[Deerfold]

Made it by about 10 minutes. Mentioned to the guard when boarding. He couldn't have been more helpful and friendly.

 

[ainsworth74]

Glad it sorted itself out in the end! It just should have been easier than this to get there!!

 

[yorkie]

I've now heard on Twitter from Mr Horne himself.
Still nothing from their social media team.

There are some comments about their social media team on the VTEC Weekend First price confusion thread, but suffice to say many people are unimpressed by their performance.

Made it by about 10 minutes. Mentioned to the guard when boarding. He couldn't have been more helpful and friendly.

Most are very helpful and friendly and would be pleased to help out and be reasonable (regardless of what the social media says).

Unfortunately there's the odd one or two who may well have charged you (one particularly infamous one - many people will know exactly who that is - is still going round incorrectly charging people who hold valid tickets )

 

[91109]

There are some comments about their social media team on the VTEC Weekend First price confusion thread, but suffice to say many people are unimpressed by their performance.

Most are very helpful and friendly and would be pleased to help out and be reasonable (regardless of what the social media says).

Unfortunately there's the odd one or two who may well have charged you (one particularly infamous one - many people will know exactly who that is - is still going round incorrectly charging people who hold valid tickets )

If it's who I think it is, then there would be no justification for it. The message about Northern strikes was sent out twice yesterday, and once so far this morning, and the Train Managers all receive the same route control messages I do. Glad he managed to travel without incident. I've had a dew instances where customers have had issues with M-tickets or, in one case, had her purse stolen en route, and on all occasions I have contacted the Train Manager and explained the situation and they've all been very helpful.