Thank you, Veteran Member. Very clear answer. I wasn't getting anywhere with EMT customer relations so I found Jake's (big boss) e-mail and fired one off to him.
Isn't an "Escalations Executive" the person that makes sure nobody stands on the left?
Or making sure everyone stands on the left and right.
Are they not normally employed on London Underground? ...............
On LUL it would be a CVTS: Continuous Vertical Transportation Supervisor.
(Like the big lifts are PMVT: Primary Means of Vertical Transportation ). And their boss has to be the VTM...vertical transportation manager?