southern442
Established Member
They can't get rid of paper tickets altogether. They can't expect tourists from halfway across the world to magically produce a smartcard from their pockets.
They can't get rid of paper tickets altogether. They can't expect tourists from halfway across the world to magically produce a smartcard from their pockets.
The role of station staff could be expanded from merely working in the ticket office - at some smaller locations already station staff are responsible for mobility assistance, train dispatch, light cleaning, general customer service duties, gateline monitoring, poster and leaflet replenishment, security checks and so on, in addition to staffing the ticket office.
Why do we require to have all station staffed at all times?
Some comments relate to safety issues, especially at night. Should that mean that we should have every bus stopped manned to protect the safety of customers and to help with ticketing?
At my local station, the station is always manned, however the guy just hangs around inside the ticket office. Never ever see them going on a patrol, being out in public or doing anything useful. Seems a waste of money really!
I don't see why people can't just use the help points to get information and in case of emergency's?
Berney Arms needs a Porter, Booking Office Clerk, Station Foreman, and a Station Cat, not forgetting someone to man the Parcels Office.
Yes. The government fares review has stated that paper tickets are going to be withdrawn in the next 10 - 15 years. There will just be someone wandering about the concourse most likely.
On a serious note I can't see every station closing their booking halls, however I can see alot reducing their opening hours maybe closing an hour or two earlier, maybe at smaller stations only opening during morning rush hour and closed at weekends