The key to such projects is to manage community relations in such a way that people not only feel well regarded and respected, but they actually are.
For Network Rail to have got into this morass they must have completely failed in this. Whether they have been supremely arrogant, rude, couldn't-care-less, strutted their stuff about having a TWAO so shut up, or whatever, the fact is that in their community relations they have failed notably here. There must be a community relations management team on such a project, for all of whom this happening is certainly not career enhancing. I wonder what Sir Peter Hendy thinks about it.
It will come back to bite NR the next TWAO they look to obtain, when this example will be raised at the review stage.