So I have always wondered why what I thought are essentially identical trains feel so different. Are they not identical or is it just bad care and bad control of the heating and that sort of thing?
It’s a bit of both.
The layout is different because when CrossCountry took over from Virgin CrossCountry, they removed the shop and altered the seating layout of the low density carriage (pretty much ALL table seating, with slide out table extensions) to a regular high density one.
But then CrossCountry also seemed to let the interiors get much shabbier than Virgin did. Virgin also added mood lighting and introduced leather seating in First Class about seven or eight years ago, and then when passing them over to Avanti, they received a complete repaint inside so that everything looked fresh and more contemporary.
CrossCountry still have the shabby Virgin interiors from 2002 that they never looked after as well as Virgin did anyway, no low density carriage with lots of tables, no shop, ageing ceiling paint which is starting to go beige, no mood lighting, no refreshed First Class (other than their own shabby maroon moquette which is now 15+ years old), and of course they have always run single units a lot more often than Virgin/Avanti did so have always been more likely to be rammed.