GaryMcEwan
Established Member
Why not? Scotrail passengers in Glasgow has been growing for years, while the bus network has been contracting. Maybe abit of a fight might improve things and grab car users instead?
Over the past few weeks, First have been getting it in the neck from rail passengers on the commuter lines for services being delayed by up to an hour, 3 carriage trains instead of the usual 6, and yet Scotrail don't seem to be addressing the problems.
As recent yesterday and Tuesday, it took me over 2 hours to get home due to Scotrail cancelling trains for no apparent reason, and when you ask the staff what the problems are they appear to have no clue and are not only unhelpful but rude and aggressive as well. And if you tweet a complaint to their Twitter team they just disregard it, and if you reiterate it, they tell you to email into their Fort William Customer Relations which don't reply either therefore passing the buck onto someone else...