Date 20.03.2012
Dear Mr 34D
I am contacting you again about the outstanding payment on your Auto top-up instruction.
As you may be aware, your Oyster card was successfully credited with £20 on 13 March. Weve recently tried to obtain this payment from your specified credit/debit card, but the transaction was not successful.
You will now need to pay this amount manually by midday on 21 March, in order to prevent your Oyster card from being cancelled.
Here are some instructions on how to pay or resettle online:
Sign in to your Oyster Online account
Select the appropriate Oyster card number, if you have more than one Oyster card registered to your account. If not, go to the next step
Click on the link, Manage Auto top-up
Click on the Resettle button
Enter your details on the payment screen
Click Make payment
Important information: If you want to pay with a different credit/debit card than the one you normally use to pay for your Auto top-up instructions, please take note of the following:
Your address details on your Oyster Online account must match the address that your credit/debit card is registered to.
Only the payment for the outstanding amount will be settled using the new credit/debit card. All future Auto top-ups will continue to be taken from the original registered credit/debit card.
If you wish to continue using your new credit/debit card for all future Auto top-ups, just tick the box that says, Tick this box to charge all future Auto top-up transactions to this payment card while making the payment. Alternatively, you can select Update payment card
You cannot pay this amount by adding further top-ups to your Oyster card - whether at stations, Oyster Ticket Stops or online - as Auto top-up payments are separate transactions.
If you are unable to make this payment for any reason or have difficulties in doing so, please contact us as soon as possible on 0845 330 9876, quoting your Oyster card number or the reference number from the top of this email.
The quickest way to get through to us is to choose option 5 for Auto top-up and then option 2 to speak with an agent. Lines are open 08:00 to 20:00 daily.
If further Auto top-up transactions have been incurred before the cancellation of your Oyster card, you will be liable for all outstanding amounts.
Please do not disclose your bank (credit or debit card) details in your written correspondence to us.
Kind regards
Loel White
Oyster Customer Services