cjohnson
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- Joined
- 3 Sep 2009
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- 597
Press release is here; the full report (pdf) here.
Unsurprisingly, the ORR have found that it's Advance tickets, off-peak restrictions and TVMs which are found to be the most complex issues faced by passengers.
Few things of interest pulled out from it:
ATOCs plans in their response to the ORR include:
Unsurprisingly, the ORR have found that it's Advance tickets, off-peak restrictions and TVMs which are found to be the most complex issues faced by passengers.
Few things of interest pulled out from it:
Of all rail passengers interviewed on-train, 70% were unaware that you can only travel on the specified train on an Advance ticket
Only 26% of all those interviewed in our study were confident what the off-peak times were
ATOC has accepted that the information provided to passengers during and after the sales process can be inadequate, particularly so in relation to those fares with more restrictions and at TVMs.
ATOCs plans in their response to the ORR include:
New Advance ticket layout Advance tickets are tied to specific itineraries so require less information about options but more information about which services should be used. ATOC is designing a separate, specific format for these tickets that will assist customers in using these tickets correctly, and reduce the need for separate coupons for reservation details.
a database of route maps is being created so that route options can be shown on screen when passengers are planning their journey and choosing a ticket
A data file is being created for every station in Great Britain that will show which London Terminals are valid on tickets from that station.