mm333
Member
I recently travelled from New Barnet to Guiseley (FCC to Potters Bar, FCC to Stevenage, EC to Leeds then Northern to Guiseley).
I split my tickets at Knebworth, Grantham, Doncaster and Wakefield, and my trains called at all of these. The tickets were all either Anytime or Off Peak singles and all valid.
My train was 19 late into Leeds, so I missed my connection to Guiseley and so took the next train. This arrived on time, 32 minutes after I was supposed to have arrived. The delay was between Grantham and Doncaster.
I applied to East Coast for 50% of the cost of my tickets under the Delay Repay scheme. I have today received a letter which says
"In line with the National Conditions of Carriage, we can only compensate for tickets which were affected by a delay of 30 minutes or more. The tickets you used between Knebworth and Wakefield were affected by delays of less than 30 minutes and as such no compensation was due for these. I am only able to compensate you for the ticket you possessed between Wakefield and Guiseley".
So I only have £2.05, not £44, in National Rail vouchers.
Is what they're saying correct? I thought my split-ticketing was treated as one journey?
I split my tickets at Knebworth, Grantham, Doncaster and Wakefield, and my trains called at all of these. The tickets were all either Anytime or Off Peak singles and all valid.
My train was 19 late into Leeds, so I missed my connection to Guiseley and so took the next train. This arrived on time, 32 minutes after I was supposed to have arrived. The delay was between Grantham and Doncaster.
I applied to East Coast for 50% of the cost of my tickets under the Delay Repay scheme. I have today received a letter which says
"In line with the National Conditions of Carriage, we can only compensate for tickets which were affected by a delay of 30 minutes or more. The tickets you used between Knebworth and Wakefield were affected by delays of less than 30 minutes and as such no compensation was due for these. I am only able to compensate you for the ticket you possessed between Wakefield and Guiseley".
So I only have £2.05, not £44, in National Rail vouchers.
Is what they're saying correct? I thought my split-ticketing was treated as one journey?