Missed connections with company or route specific Advance tickets

[ACS]

Hi all,

I hope this should be a quick one. If a connection is missed (despite having left the appropriate connection time) on a journey involving a train company or route specific Advance ticket (or multiple split Advance tickets) and the last such train has departed, is the passenger entitled to board any other train or combination of trains which can get them to their destination?

Thanks

 

[hairyhandedfool]

The train company, for whom the ticket is valid, will do their best to get you to your destination. This may include gaining an agreement to use another company's service. If they cannot help, another company may help if they are in a position to do so. A passenger does not have an automatic right to make the decision for the company.

 

[ACS]

Okay, from a brief reading of the conditions of carriage I didn't see the requirement for the train company to make arrangements with other train companies, merely that the other companies have an obligation to help if they can.

So what is the procedure if a passenger has missed a connection and is sat on a platform at maybe 10pm, no staff to speak to? What should he do?

 

[bb21]

Ask the guard if the next train is due soon. I doubt at 10pm many guards would say "no" if you genuinely missed your connection.

If a train is not due soon, use the help point or seek out station staff. I cannot think of any interchange station where such facility is not available.

Might be a better idea to seek out onboard staff before you get off the previous train if you knew that your interchange station will not have staff available.

 

[hairyhandedfool]

Okay, from a brief reading of the conditions of carriage I didn't see the requirement for the train company to make arrangements with other train companies, merely that the other companies have an obligation to help if they can....

Okay, so...

.... 43. Help from Train Companies if you are stranded

If disruption caused by circumstances within the control of a Train Company or a Rail
Service Company leaves you stranded before you have reached your destination printed
on or stored on your ticket, and the Train Company whose trains you are entitled to use
is unable to get you to that destination by other means, any Train Company which is in a
position to help will, if it reasonably can, either arrange to get you to that destination, or
provide overnight accommodation for you. ....

Hopefully I have highlighted for you what you might have missed in the NRCoC.

 

[yorkie]

Hi all,

I hope this should be a quick one. If a connection is missed (despite having left the appropriate connection time) on a journey involving a train company or route specific Advance ticket (or multiple split Advance tickets) and the last such train has departed, is the passenger entitled to board any other train or combination of trains which can get them to their destination?

Thanks

What journey itinerary do you have in mind, and what tickets?

This has cropped up many times before. It might be a quick one if the above information is provided, and if we can shift the focus away from entitlement but look more about recommended and likely courses of action.

 

[455driver]

It looks to me like a 'I was booked on TOC As train but missed it and the next one was an hour later, there is another train operated by TOC B in 5 minutes so can I catch that one' question and the simple answer is no you cant because your contract is with TOC A so you must wait for their next train. If the last train operated by TOC A has gone then you need to use the help point. You do not have any right to use TOC Bs train on your own authority.

 

[Starmill]

Ask the guard if the next train is due soon. I doubt at 10pm many guards would say "no" if you genuinely missed your connection.

If a train is not due soon, use the help point or seek out station staff. I cannot think of any interchange station where such facility is not available.

Might be a better idea to seek out onboard staff before you get off the previous train if you knew that your interchange station will not have staff available.

Don't change at Clarbeston Road :P
--- old post above --- --- new post below ---

It looks to me like a 'I was booked on TOC As train but missed it and the next one was an hour later, there is another train operated by TOC B in 5 minutes so can I catch that one' question and the simple answer is no you cant because your contract is with TOC A so you must wait for their next train. If the last train operated by TOC A has gone then you need to use the help point. You do not have any right to use TOC Bs train on your own authority.

I don't think there's any need to sound so militant about it. You haven't considered '& CONNECTS' or AP LOCATION routes fares, either.

 

[455driver]

So stating the facts clearly is now being 'militant' is it! :roll:

 

[ACS]

So stating the facts clearly is now being 'militant' is it! :roll:

No but you were being unfairly cynical about my motives. I clearly asked about a situation where somebody had missed the connection for the last train on which their ticket would be valid but not the last train which would allow them to get home for the night. It was most certainly not an

'I was booked on TOC As train but missed it and the next one was an hour later, there is another train operated by TOC B in 5 minutes so can I catch that one' question

Thanks HHF, I had indeed managed to miss something which was written in black and white
Yorkie, I wasn't thinking about any particular journey but I have had concerns about missed connections in the past when making journeys late at night and want to know the correct procedure if it did occur.