I've had multiple disputes with them.
In the past I've sent them letters containing tickets when I was due compensation via the delay and repay policy. They have never once responded, keeping my tickets which were my only piece of evidence.
In December I tried to buy tickets from one of their stations, and I was sold tickets with the wrong date on them. I went back to the person who sold them to me, who apologized and fed them through a machine. This never resulted in a refund.
I was then sold a set of tickets with the correct date on them, but I couldn't make my appointment due to cancelled trains.
I contacted southern customer service with a picture of my unused tickets, asking for a refund and explaining to them that I was not posting them in because they have ignored multiple valid delay claims from me in the past, keeping my tickets and never replying.
I also send them a copy of my bank statement showing that I was charged twice for a set of tickets and I never got my refund which I mentioned in the first paragraph.
Southern customer service took 20 days to respond and they told me that I should have posted the tickets to them, and that now 28 days has passed so there is nothing that can be done.
In the past I've sent them letters containing tickets when I was due compensation via the delay and repay policy. They have never once responded, keeping my tickets which were my only piece of evidence.
In December I tried to buy tickets from one of their stations, and I was sold tickets with the wrong date on them. I went back to the person who sold them to me, who apologized and fed them through a machine. This never resulted in a refund.
I was then sold a set of tickets with the correct date on them, but I couldn't make my appointment due to cancelled trains.
I contacted southern customer service with a picture of my unused tickets, asking for a refund and explaining to them that I was not posting them in because they have ignored multiple valid delay claims from me in the past, keeping my tickets and never replying.
I also send them a copy of my bank statement showing that I was charged twice for a set of tickets and I never got my refund which I mentioned in the first paragraph.
Southern customer service took 20 days to respond and they told me that I should have posted the tickets to them, and that now 28 days has passed so there is nothing that can be done.