Mutant Lemming
Established Member
Tried to renew an annual season ticket (thankfully this should be my last one ever) at Thameslink ticket office at St.Pancras.
After queueing for the sole open window (on a busy afternoon) the lady behind the counter said she didn't know how to issue it and could I wait to one side for a colleague who knew how to came back - after a few minutes she said 'oh, it may be some time'.
I gave up and went next door to the East Midland ticket office with no queue and three staff on duty. Was issued the ticket instantly and without any fuss or drama.
Needless to say once purchased I proceeded to the Thameslink platforms where trains were delayed due to a 'trespass incident'.
On arrival at destination the gates were yet again operational while the ticket office was closed and gateline unstaffed. How is someone who has issues with a ticket supposed to get in or out of the place?
After queueing for the sole open window (on a busy afternoon) the lady behind the counter said she didn't know how to issue it and could I wait to one side for a colleague who knew how to came back - after a few minutes she said 'oh, it may be some time'.
I gave up and went next door to the East Midland ticket office with no queue and three staff on duty. Was issued the ticket instantly and without any fuss or drama.
Needless to say once purchased I proceeded to the Thameslink platforms where trains were delayed due to a 'trespass incident'.
On arrival at destination the gates were yet again operational while the ticket office was closed and gateline unstaffed. How is someone who has issues with a ticket supposed to get in or out of the place?