KashmireHawker
Member
The ITT has been released this morning, as part of Grayling's "Strategic Vision for Rail":
Key features include:
https://www.gov.uk/government/news/better-journeys-for-south-eastern-rail-passengers
Key features include:
- plans unveiled to boost capacity with space for at least an extra 40,000 passengers per day
- improved, longer, more comfortable trains and fast wifi connectivity by 2022
- region will become the first in the country to have a new joint team running day to day operations for track and train to cut delays and improve performance
- next operator required to remove first-class accommodation on all services within 18 months of taking over the franchise to increase space for all commuters
- introduce fast wifi on all services, making journeys more productive and enjoyable for passengers
- bring in improved compensation with a simple, easy to claim system that will provide a refund after 15 minutes
- introduce new smart ticketing systems, including a pilot for pay-as-you-go
- improve customer service, with staff better able to respond quickly to passenger’s needs
- deliver significantly enhanced cooperation between Network Rail and operator through a new structure designed to increase the reliability of the railway and put the passenger first in all decision making
https://www.gov.uk/government/news/better-journeys-for-south-eastern-rail-passengers