Preston is my "home" station, and I could fill the forum with my opinions about its state and how it could be improved.
We've been here before, of course. Some time ago Preston was identified as being particularly lacking as a "mainline" station. Talk was had, hard-spined documents were published, platforms were earmarked for alterations. All told, the words didn't make much action.
Improvements have been made. Not many and not all perfect. The subway looks better. The pasty store is brilliant. I'm happy to see we'd can charge our phones and tablets (though please, members of the public, remember to switch off once you've finished!)
Ticket checks are always going to be a problem with the current layout. Half way down the ramp, currently the place where Virgin staff set up checks, can't get all the passengers using the station. As has been noticed many times, there are maybe too many entrances at Preston to completely dear fare evasion.
I defend Preston every time. It deserves defending. Though I'm not blinkered.
P1/2 are too narrow. Passengers use stairs to enter and exit when the subway could be better utilised. "Teaching" passengers to not instinctively turn right up the stairs from a train on 2 will take time. It may never be successful. Getting a natural "flow" and reducing clutter would make P1/2 a better experience.
The new "Beer House" is awful. Generic Marston's rubbish at inflated prices. Opportunity missed.
I love our waiting room. Warm, historic, large. Seats need repairing but, hey, it's good. Better than Wigan NW next stop down, for certain.
HS2 is irrelevant.
P7 is an odd one. Does it have any future as a passenger platform? It's very narrow. Stairs onto 5/6 and 7 are dated, steep, narrow. Not good on busy days. Improvements are limited by space and cost.