Hi, Was looking for some advise.
Me and my partner are travelling from London to Great Yarmouth, we are going on a weeks holiday and will obviously be using our 2 together railcard during this time. I brought the original railcard online, when we renewed it last year at Great Missenden station the lady gave me a paper railcard without a photo and told us to keep the photo one incase they need it.
Have used the new railcard and showed the photo one now for 9 months no problem but the guard has just moaned at us about the photo card number not matching up to the ticket and confiscated the photo card
We still have the paper one, but this is not valid without a photo? She has told us to get off at Norwich and speak to the office and they will give us a new one, are we expected to pay for this? And was she within her rights to confiscate the card?
Could someone who has any knowledge of this please clear it up for me and let me know what we are supposed to do when we change at Norwich?
Me and my partner are travelling from London to Great Yarmouth, we are going on a weeks holiday and will obviously be using our 2 together railcard during this time. I brought the original railcard online, when we renewed it last year at Great Missenden station the lady gave me a paper railcard without a photo and told us to keep the photo one incase they need it.
Have used the new railcard and showed the photo one now for 9 months no problem but the guard has just moaned at us about the photo card number not matching up to the ticket and confiscated the photo card
We still have the paper one, but this is not valid without a photo? She has told us to get off at Norwich and speak to the office and they will give us a new one, are we expected to pay for this? And was she within her rights to confiscate the card?
Could someone who has any knowledge of this please clear it up for me and let me know what we are supposed to do when we change at Norwich?