There are a lot of cross currents now in play. Northern have 478 stations (at my last count) the vast majority of which are unmanned, and even those that are will be limited in times of operation. Most stations used by Northern trains are ungated (including York and Sheffield). Some onboard presence must be provided on almost all routes to protect revenue - normally.
If there's one person in a ticket office at somewhere like Brinnington, well out of contact with the platforms below, that's little help to most passengers getting on or off trains, although in theory they should. When I last stopped there it was open Monday-Friday 6:30-20:50 but that seems to have been reduced to 06:45-13:20 - or even closed altogether? My own station has twice the passenger numbers and is unmanned, but 2 revenue protection people lurk beside the entry gate from 6.30 - 10.00 on 3 days a week. They have no role in helping passengers on or off trains, have limited protection under a large conifer and get wet in the rain with the rest of us. They have very limited access to train running information. There are, of course, no toilets on the station!
Go back 60 years and most stations were manned and used tickets could be collected leaving the station. Memory says that wasn't happening at my old station, but we bought tickets before travelling as a matter of routine. Tickets were sold for prams, bikes, tandems, and dogs. Platform tickets! That mostly stopped as part of the Beeching era changes. Think of the outcry if those charges were reintoduced - but how easy would it be to police their use without onboard staff?
It may be feasible to do without onboard staff, sometimes, but revenue will be very low on many lines if they aren't there normally. There must be points when a judgement call needs to be made. No onboard staff present at time of departure and after waiting a few minutes to resolve 1. Cancel the train and inconvenience all the passengers on that train, plus probably all those on a return service, and having a train and driver in the wrong position. 2. Run the train ECS and hope to pick up an onboard member along the route to allow a reduced service. 3. Run the train true DOO and forego revenue and risk a disabled passenger having difficulty, or an incident occurring.
Cancelling the train on a service running every 10-15 minutes with bus services as alternatives is rather different from one that only runs every 1 or 2 hours with no buses at all. Interest declared, my line has a stopping service with gaps of 1 - 2 hours. Not at all keen on running through Cowburn and Totley tunnels without OBS, but.....?
However the full DOO option isn't possible at present anyway because it appears the current units aren't equipped to do it!
Thin edge of wedge! Precedent! Creeping DOO! This can go on for ever. We'll be going round in circles until the end of this franchise unless common sense and trust can be established - neither of which is very apparent just yet.
Or do we just shut Northern down totally every Saturday until the end of the franchise so we all know exactly where we are?