I am guessing SWR are referring to no unplanned short formations on Twitter. A number of services are running with a reduced number of carriages compared to what they should be because of the delay to 442s. The May 2019 stock workings are done on the basis of there being 6 pairs of 442s in traffic, and obviously there are none. The communication of this to passengers is poor though. If SWR produced a list of services that are running with a reduced number of carriages pending the introduction of 442s I am sure people would be slightly more understanding. As it is, a lot of people turned up to catch their train this morning to find that it had less coaches than Friday, and had no warning of that, or any indication of whether it was planned or not, or for how long it might continue.
I quite agree. That's why I sent SWR a Tweet as it seems impossible that there were no short formations this evening. I wasn't going to accuse them of not listing short formations as I couldn't say whether there would be short formations or not. So I rightly asked them.
They replied there was no short formations. I took that to include the stock reduction due to the 442s not being introduced yet. It seems it didn't. This highlights how people need to think from a customer, in this case pase her, perspective. It's sometimes easy to give a response, without realising that your customers won't understand it the same way you will and will thus misinterpret it. I've probably don't it in the past, without meaning too. It's easily done when you work day in day out with something.
I do think a list of train lengths would be good as people might change their travel time, which in turn might spread the load better. Surely that is the idea of running more trains, to spread the load, so you'd think it might extended to the number of coaches too. Just my opinion.
Hasn’t TEW just explained exactly that?
He has but I have a habit of replying to each comment in turn, where I wish to reply and then reading the next comment. Others may choose to read all comments before replying.
So in terms of payments made due to short formations, would South Western Railway have to pay for those announced last week or would they not pay because the timetable hasn't started yet and it was removed prior to the start of the timetable?
Well today the short formations are listed. Sesniable.
I don't know if that's due to comments received yesterday from commuters or just something decided internally. At the moment it stands at 14 but there maybe services that have already run, which wouldn't show up now.
I'm on 7:12 from Haslemere and this most definitely is 12 carriages. As it departed Guildford at 7:38 felt like a new service but it's just retaimed.
I don't know what the loading is like on the 6:40 from Havant, which is a new service.