Belperpete
Established Member
- Joined
- 17 Aug 2018
- Messages
- 1,650
Refunds (unlike delay repay) are dealt with by whoever sold you your ticket. So if you have had to buy a full-price ticket because you didn't have your railcard with you when you went to the booking office, for example, it would be fairly simple - you would apply to the booking office where you bought your ticket. If you bought a discounted ticket in advance from one TOC before travelling, but then got charged for a full-fare ticket by a different TOC because you forgot to bring your railcard with you when travelling on their train, then I would apply to the TOC who charged you the full fare (providing them with the evidence that you had bought the discount ticket, and had the railcard).Not a clue to be honest. You'd be best asking Rail Delivery Group, they might be able to give an accurate answer. As train crew we are given the basic advice to offer of one refund per year (one might assume of validity, multi year railcards make that complex), the new ticket purchased being refunded and to signpost the passenger to customer relations of the company issuing the new replacement ticket, so I assume they refund it.
The detailed part apart from selling the new ticket to correct a validity issue and sign posting to customer relations is up to said CR bods to deal with.