andromache458
New Member
I buy my tickets on Trainline. I had printed off a November 2019 ticket by mistake for a 24 January 2020 journey from Liv St to Colchester on a Greater Anglia journey. I showed this ticket at the exit gate (I did not attempt to conceal that I had the wrong ticket, which I only realised just as I was leaving the train). I was issued at the gate with a fixed penalty notice (FPN), and told that I could appeal online within 21 days. I said that I could show my valid ticket if the officer would let me use a laptop or other device. (I do not own or carry a phone). This option was not offered.
I have appealed online through Appeals Service, AS. However, it stated on the appeal form that there are only two grounds for appeal, and previously buying a valid ticket before the journey is not one of them! This is NOT what I was told when the notice was issued. I have uploaded the proper ticket with my appeal, but it seems that this is not a defense against a FPN. I can't tell you what the 2 grounds are, because you cannot get back to that page once your appeal is submitted. All this seems v irregular, and when my appeal is rejected (as i think it will be) I will ask about the transparency of the FPN rules on Greater Anglia. Does anyone have a view about the laptop, the misleading advice that I'd be OK if I had a valid ticket, or the missing guidelines after appeal is submitted?
I have appealed online through Appeals Service, AS. However, it stated on the appeal form that there are only two grounds for appeal, and previously buying a valid ticket before the journey is not one of them! This is NOT what I was told when the notice was issued. I have uploaded the proper ticket with my appeal, but it seems that this is not a defense against a FPN. I can't tell you what the 2 grounds are, because you cannot get back to that page once your appeal is submitted. All this seems v irregular, and when my appeal is rejected (as i think it will be) I will ask about the transparency of the FPN rules on Greater Anglia. Does anyone have a view about the laptop, the misleading advice that I'd be OK if I had a valid ticket, or the missing guidelines after appeal is submitted?