For any Advance ticket (if I held any) I would wait until 1-2 days before travel to decide what to do.
Maybe, but I think most people will find that the situation becomes much clearer in the next few days.For any Advance ticket (if I held any) I would wait until 1-2 days before travel to decide what to do.
I'd certainly suggest waiting until Monday, at the very earliest. That's when the reduced timetable is due to kick in nationwide, and booking systems (plus NRE, RTT and similar sites) should be updated by then.Should I hold fire on this until, say, Wednesday 25th March, in the hope that all retailers (or at least TOCS selling tickets) are told by DFT to offer uniform terms for cancellation or deferral of Advance tickets?
Maybe, but I think most people will find that the situation becomes much clearer in the next few days.
I think a lot of companies will be getting some well deserved stick over their actions in this crisis
You can get a refund. Not Delay Repay.Can you get delay repay for trains cancelled multiple days in advance?
Can you get delay repay for trains cancelled multiple days in advance?
A very good point. To the rest of the world anyway.TfL are telling people not to drive into central London and not to use public transport for anything other than essential journeys, so how can TOCs that terminate in London still justify not refunding advance tickets on their services?
I'd certainly suggest waiting until Monday, at the very earliest. That's when the reduced timetable is due to kick in nationwide, and booking systems (plus NRE, RTT and similar sites) should be updated by then.
Remember, if any of your booked trains have been cancelled or delayed in this reduced timetable, you already have a right to refund your Advance ticket from your retailer, as is stated in the National Rail Conditions of Travel.
Do you think the stick will be aimed in the right direction? Is it "well-deserved" if it's directed at the retailer?
https://www.nationalrail.co.uk/times_fares/ticket_types/46546.aspxgood evening- so to clarify if I have a 6:52 train to London on an advance ticket and it’s cancelled, but theres a retimed train 20 min later can I get a refund and not travel ?
to clarify further I don’t want to travel but been refused a refund by GWR.
https://www.nationalrail.co.uk/times_fares/ticket_types/46546.aspx
If your train is cancelled or delayed, you are entitled to a refund if you planned not to travel or unable to continue the journey due to cancellation and delays and return back to the origin point. Was the refusal be an automatic response or manual response?
Support clause:
NRCOT 30.1
https://www.nationalrail.co.uk/National Rail Conditions of Travel.pdf
I think this now goes to the Coronavirus threads
- offer includes measures to provide fee-free refund of all advance tickets as passengers follow government advice and work from home
All advance fares now refundable
https://www.gov.uk/government/news/...s-for-passengers-with-rail-emergency-measures
I think this now goes to the Coronavirus threads
I expect it may take up to a few days to filter through.I thought I heard that on the 0700 news. Looks like a few providers need to update their information still.
I suspect this is a case of the government announcing this before the retailers are aware of it.I thought I heard that on the 0700 news. Looks like a few providers need to update their information still.