Wallsendmag
Established Member
A higher oneBy what authority? I thought TOCs were pretty autonomous as regards their activities peripheral to running trains.
A higher oneBy what authority? I thought TOCs were pretty autonomous as regards their activities peripheral to running trains.
By what authority? I thought TOCs were pretty autonomous as regards their activities peripheral to running trains.
They used to be but the DfT are in charge now.By what authority? I thought TOCs were pretty autonomous as regards their activities peripheral to running trains.
You can request a refund, which will be calculated as the difference between the off-peak return fare and the corresponding off-peak single fare, less an admin fee of up to £10. Depending on the ticket held, this may well mean no refund will be due.Can anyone help explain the situation with off-peak return tickets? The above refers to Advances. I have used the outbound but not the return, as it was planned for after the new lockdown announcement and I chose not to travel back as planned. Can I get any form of refund, credit or validity extension, or is it lost?
Yes, imposed by DfT (i.e. the government)TPE gave full fee-free refunds during the first lockdown. Have the rules changed since April/May then?
This is what I’m afraid of. There’s an added complication in that it’s (self) split tickets given XC’s long-standing policy of pricing their own flows out of the market, so presumably there would be double admin fees as well. It’s annoying as an Advance was reasonably priced but I chose SVR for the flexibility. I suspect I might just have to write this one off and accept it’s lost.However, it should be noted that you may get very little back in some cases, as they'll generally deduct the cost of the appropriate Single ticket as well.
For example: A Super Off-Peak Return from London to Sheffield route via Chesterfield is £82.00, and the Single is £79.00, leaving just £3.00 to be refunded before the admin fee (up to £10.00) is applied.
Despite what others have said on here, your refund from the TOC should not incur any admin fees, as it is for a ticket for travel during the lockdown period, that was purchased before the lockdown period. As CyrusWuff has correctly pointed out, you should receive the difference between the Off-Peak Single and the Off-Peak Return, which may be much less than half the value of the Off-Peak Return. Whether you have purchased split tickets or not should be irrelevant.This is what I’m afraid of. There’s an added complication in that it’s (self) split tickets given XC’s long-standing policy of pricing their own flows out of the market, so presumably there would be double admin fees as well. It’s annoying as an Advance was reasonably priced but I chose SVR for the flexibility. I suspect I might just have to write this one off and accept it’s lost.
Fee free "refunds" (in the form of Rail Travel Vouchers or eVouchers, neither of which can be exchanged for cash) and changes are only available with Advance tickets, or in line with Condition 30.1 of the National Rail Conditions of Travel in the event of a train being cancelled or delayed and you abandoning your journey.Despite what others have said on here, your refund from the TOC should not incur any admin fees, as it is for a ticket for travel during the lockdown period, that was purchased before the lockdown period. As CyrusWuff has correctly pointed out, you should receive the difference between the Off-Peak Single and the Off-Peak Return, which may be much less than half the value of the Off-Peak Return. Whether you have purchased split tickets or not should be irrelevant.
Fee free "refunds" (in the form of Rail Travel Vouchers or eVouchers, neither of which can be exchanged for cash) and changes are only available with Advance tickets, or in line with Condition 30.1 of the National Rail Conditions of Travel in the event of a train being cancelled or delayed and you abandoning your journey.
Normal rules (and admin fees) apply for walk up ticket types, Carnets and Season Tickets, per the three most recent RDG briefings (dated 26th October, 30th October and 3rd November) unless the ticket(s) were purchased before 23:59 BST on Sunday 6th September.
Like the DfT, who made the decision to start with?Somebody needs to look into this,
You are indeed correct. For some reason I had thought that the fee was being waived for all ticket types where travel was not possible because of the lockdown.Fee free "refunds" (in the form of Rail Travel Vouchers or eVouchers, neither of which can be exchanged for cash) and changes are only available with Advance tickets, or in line with Condition 30.1 of the National Rail Conditions of Travel in the event of a train being cancelled or delayed and you abandoning your journey.
Normal rules (and admin fees) apply for walk up ticket types, Carnets and Season Tickets, per the three most recent RDG briefings (dated 26th October, 30th October and 3rd November) unless the ticket(s) were purchased before 23:59 BST on Sunday 6th September.
To be fair, with the DfT moving the goalposts every five minutes it's hard to keep track of what's going on!You are indeed correct. For some reason I had thought that the fee was being waived for all ticket types where travel was not possible because of the lockdown.