I'd just started commuting about a month before the accident. Chaos was all I remember of many journeys in the following couple of months.
Then, a bit of annual leave at Christmas. Ahhhhhh, and relax.... but the prospect of going back to the commute to work after the holidays weighed heavy on my mind.
I remember during the Christmas holiday, the news on TV reported that thousands of engineers and maintenance people had been out sorting out the route through Hatfield.
"Oh good I thought, perhaps my nightmarish journey will be better when I go back to work."
No.
The line through Hatfield reopened, but there were so many speed restrictions of 20mph that it took just as long as getting stuck behind a stopping service going via Herford North and there was no improvement in journey times for probably another couple of months after that even.
I sometimes caught a WAGN stopper - although it was slow because it stopped at many places, it did at least get up to speed still between stations as there didn't seem to be as many speed restrictions on the slow lines, and as a consequence of actually travelling at some speed for those short bursts, actually felt like you were getting somewhere.
In contrast, the slower acceleration of GNER 91s and HSTs, and any turn of speed they actually did get up to constantly being interrupted with prolonged periods of 20mph restrictions was like a (very) slow torture.
Also, there were less trains because journey times were longer but there was of course no increase in rolling stock. In fact a decrease of one train (later two because of the Great Heck incident) for GNER.
The route via Hertford North had longer signalling sections between Stevenage and Hertford North than it does today, and this had an effect on capacity as well.
This meant not only long, slow, disrupted journeys, but many of them were undertaken sitting on bags in luggage racks or stood up.
A miserable period, and it caused regular passengers a great deal of stress. I wouldnt be surprised if some had breakdowns - you couldn't get to work on time, and what time would you ever get home?!
People got snappy. One day I was just drifting off (luckily got a seat that day) and was woken up by a passenger having a go at another man for tapping the keys on his laptop! It was nothing more than background noise and hadn't disturbed me, but this irritant seemed to be the last straw for that particular passenger. Then that annoyed me as the remonstrating conversation had disrupted precious dozing time.
Short fuses all round.