Mod Note: If you have been contacted by GA regarding possible fraudulent claims for Delay Repay please post on this linked thread. The thread you are currently viewing is intended for wider discussions on the issues raise by GA's behaviour in this matter rather than for advice and assistance for those affected.
I am sure the gateline station control unit will record all the times it was open/closed, which gates were open in which direction and have data tracking the overall usage to tell how busy it was etc.
If the platform was empty and people were all on the concourse due to disruption, nobody would have used the gates.
This. I said this some time ago (actually multiple times). During disruption, staff may get a stop order on another train or organise taxis. If you were sat at home, you didn't allow for them to reduce your delay.
And what about of you had tried to get the 17.02 but didn’t managed to get through the crushed concourse in time? Or that the gate line was open at that platform because of the crunch, but then closed again at 17.13? Or couldn’t actually get on the 17.02? Or any other number of scenarios that play out at Liverpool St during disruption?
I am sure the gateline station control unit will record all the times it was open/closed, which gates were open in which direction and have data tracking the overall usage to tell how busy it was etc.
If the platform was empty and people were all on the concourse due to disruption, nobody would have used the gates.
The problem with this is that it may not take into account a situation where a special stop order has been issued for the train that would otherwise hurtle through non-stop at 08:15, with the specific aim of picking up the passengers for the cancelled 08:00 train. And therefore the person who stayed at home claimed for a significantly longer delay than others waiting at the station for the same train.
This. I said this some time ago (actually multiple times). During disruption, staff may get a stop order on another train or organise taxis. If you were sat at home, you didn't allow for them to reduce your delay.
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