Recently I travelled from Liverpool James Street to London Euston, and the train to London was delayed.
My tickets were as follows - all 16-25 discounted:
LIVERPOOL STNS - EDGE HILL (Anytime Day Single) stopping short at Lime Street - as this is 5p cheaper than a ticket from James Street to Lime Street.
LIVERPOOL L ST - STAFFORD (Advance, Avanti only)
STAFFORD - LONDON EUSTON (Advance)
Avanti have accepted my Delay Repay claim, but while they have paid out for both advances, they have not paid out for the Edge Hill ticket.
While it's only a few pence and I'm not hugely concerned, am I correct in saying that they should be paying out for this ticket too, as it was all one journey, and despite it being a ticket to Edge Hill it was actually used for James Street to Lime Street, and was cheaper than the standard ticket between these stations? Or has being smart and trying to save 5p actually cost me 68p?
Note that I did actually need another ticket from James Street - my advance from Liverpool was Avanti only (no connections) and was issued from Lime Street rather than Stations - so not valid from James Street. I was also very clear in the claim as to the purpose and use of the Edge Hill ticket.
My tickets were as follows - all 16-25 discounted:
LIVERPOOL STNS - EDGE HILL (Anytime Day Single) stopping short at Lime Street - as this is 5p cheaper than a ticket from James Street to Lime Street.
LIVERPOOL L ST - STAFFORD (Advance, Avanti only)
STAFFORD - LONDON EUSTON (Advance)
Avanti have accepted my Delay Repay claim, but while they have paid out for both advances, they have not paid out for the Edge Hill ticket.
While it's only a few pence and I'm not hugely concerned, am I correct in saying that they should be paying out for this ticket too, as it was all one journey, and despite it being a ticket to Edge Hill it was actually used for James Street to Lime Street, and was cheaper than the standard ticket between these stations? Or has being smart and trying to save 5p actually cost me 68p?
Note that I did actually need another ticket from James Street - my advance from Liverpool was Avanti only (no connections) and was issued from Lime Street rather than Stations - so not valid from James Street. I was also very clear in the claim as to the purpose and use of the Edge Hill ticket.
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