Steve Turner
Member
I was stopped by a Revenue Officer in February 2021 at Stansted Airport having travelled from Guilford. It appears that I have booked a ticket with an Annual Gold Card. I had no knowledge of how to add a rail card on the Trainline app and indeed don't need to because I have no use of a rail card.
I have explored the app in detail and established that it has numerous Consumer Protection flaws that allow the user to inadvertently add a railcard and then as good as leave the railcard undetected and dormant until a qualifying route is booked.
The Revenue Officer didn't explain what offence I had committed and I have only found out today with a Single Justice Procedure Notice (travelling without a valid ticket) This notice is despite dialogue with Great Anglia Prosecutions on the day of the incident, with a reply that they'll be in touch in the tread of 10 emails. There has been no adherent to their Contact Procedures and they have gone straight to prosecution without establishing that any of their Prosecution Criterias have been met, which they have not.
Has this issue occurred with anybody else on the Trainline app?
I have explored the app in detail and established that it has numerous Consumer Protection flaws that allow the user to inadvertently add a railcard and then as good as leave the railcard undetected and dormant until a qualifying route is booked.
The Revenue Officer didn't explain what offence I had committed and I have only found out today with a Single Justice Procedure Notice (travelling without a valid ticket) This notice is despite dialogue with Great Anglia Prosecutions on the day of the incident, with a reply that they'll be in touch in the tread of 10 emails. There has been no adherent to their Contact Procedures and they have gone straight to prosecution without establishing that any of their Prosecution Criterias have been met, which they have not.
Has this issue occurred with anybody else on the Trainline app?