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Arriva Buses (including Greenline)

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Blindtraveler

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Nowhere near enough to a Pacer :(
I guess they'll see how well or not these services perform and if they look like they might be long-term successful they'll no doubt commission adl2 not quite properly put together a new fleet either for them or for other services in and around Kent allowing some shuffles and cascades
 
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Statto

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I have been on the Arriva website today and guess what - the ghastly useless timetables have gone! I haven't looked everywhere but where I have we now have proper usable timetables with parallel routes combined such as "4-4A-4B-4H-4R-4X-X4-Bangor-to-Holyhead-from-11-Apr-2021". These are in the relatively familiar old Arriva format and they seem to print sensibly too. OK there are still some serious oddities and non-linking of through journeys (eg North East X93/X94 -also some of the journeys are in the wrong order - the 19.13 from Whitby to Guisborough is shown after the 19.43!) but this is a big step forward. Most of them appear to be valid to Tuesday 26 October 2021, which seems a very odd day for them to end. Is the end of the world scheduled then or something? Some sense has been seen - two cheers for Arriva!

Not before time too, & 11 group Rhyl-Holywell-Chester is all in one timetable too, although the formatting of the timetables is still dreadful, in the 1-1A-10-10A-110 ecc format which is really annoying, rather than 1-1A-2-2A ecc.
 

Llandudno

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Bought a 1BWS ticket yesterday for use on a couple of Arriva buses in north Wales, no issues with the driver issuing the ticket or validity on subsequent buses.

However, when I was returning home in the evening a passenger boarded the 13 bus in Llandudno Junction and asked for a single to Llandudno and was issued a £3.50 ticket.

The passenger sat down and saw a scruffy A4 window bill ‘promoting’ the £1 maximum fare after 7pm ticket. The disgruntled passenger returned to the driver and after much discussion was issued a refund and a new £1 ticket.

This promotion has been running for almost a month, can’t believe that the driver wasn’t aware of it, or perhaps more surprisingly that the wizzy woo ticket machines aren’t programmed to automatically cap evening single fares at £1?
 

Wyrleybart

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Bought a 1BWS ticket yesterday for use on a couple of Arriva buses in north Wales, no issues with the driver issuing the ticket or validity on subsequent buses.

However, when I was returning home in the evening a passenger boarded the 13 bus in Llandudno Junction and asked for a single to Llandudno and was issued a £3.50 ticket.

The passenger sat down and saw a scruffy A4 window bill ‘promoting’ the £1 maximum fare after 7pm ticket. The disgruntled passenger returned to the driver and after much discussion was issued a refund and a new £1 ticket.

This promotion has been running for almost a month, can’t believe that the driver wasn’t aware of it, or perhaps more surprisingly that the wizzy woo ticket machines aren’t programmed to automatically cap evening single fares at £1?
Question
Is it legal for a bus company to charge a passenger the normal fare rather than a cheap promotional fare ?
Not making excuses at all and am probably wrong, but if drivers were charging normal fares rather than cheapies that might improve their job prospects through slightly increased revenue.
 

TheGrandWazoo

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Question
Is it legal for a bus company to charge a passenger the normal fare rather than a cheap promotional fare ?
Not making excuses at all and am probably wrong, but if drivers were charging normal fares rather than cheapies that might improve their job prospects through slightly increased revenue.
Depends on how you interpret legality...

Going back to my university studies (and at the risk of being a barrack room lawyer), the advertising of a price is merely an "invitation to treat" so even if it is advertised, you don't have a right to have a product at that price. It's the old urban myth of if you see something priced in a shop at a clearly wrong price, you have the right to purchase it at that price - you don't.

However, if you are advertising offers that are non-existent, then you can be dealt with by the Advertising Standards Authority.

In this instance, I suspect that it's a driver that has a) not been informed or b) has been informed but has forgotten/not taken it on board
 

Volvo142

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This has happened in Derby too.

I actually messaged Arriva via Facebook and got a reply back saying they would contact the Derby depot to ensure all drivers are aware of the offer.

However, both myself and other friends have since been told there's no such offer and have had to tell the drivers where to find it on their ticket machines!

It's frustrating!
 

Typhoon

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Depends on how you interpret legality...

Going back to my university studies (and at the risk of being a barrack room lawyer), the advertising of a price is merely an "invitation to treat" so even if it is advertised, you don't have a right to have a product at that price. It's the old urban myth of if you see something priced in a shop at a clearly wrong price, you have the right to purchase it at that price - you don't.

However, if you are advertising offers that are non-existent, then you can be dealt with by the Advertising Standards Authority.

In this instance, I suspect that it's a driver that has a) not been informed or b) has been informed but has forgotten/not taken it on board
An excellent summary. And the passenger did the right thing.

If someone takes this to court I suspect they would lose simply because it is called an '(£1) Evening Single' ticket and that is probably not what the customer asked for and there will be subtly different ts & cs. Of course, no-one should need to ask for that, but it will be the legal way out. Source: £1 Evening Single Tickets | Arriva Bus UK

I would reckon on 'forgotten'/ 'not taken it on board', the driver was probably held up on the last journey because of a large vehicle blocking the road/ roadworks/ diversion, had to turn around in no time, passengers moaning about starting late, been on the road since whenever; if they issued the new ticket without fuss, they remembered and swore under their breath.

... perhaps more surprisingly that the wizzy woo ticket machines aren’t programmed to automatically cap evening single fares at £1?
That makes sense (except some of the Evening Singles have restrictions).
... if drivers were charging normal fares rather than cheapies that might improve their job prospects through slightly increased revenue.
Is that really a thing?
 

riceuten

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The Arriva app - does anyone else outside of Stevenage suffer with the fact that almost no real time information is passed to the app? Bizarrely, we have an Intalink "next buses" display at our bus stop - a rarity in the town, and that is usually accurate, but in no way matches up with what is on the app screen. It's been like this since before lockdown and we have had endless promises to "have a look at it", but I get the impression that Arriva - at least locally - have completely lost interest.
 

Llandudno

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The Arriva app - does anyone else outside of Stevenage suffer with the fact that almost no real time information is passed to the app? Bizarrely, we have an Intalink "next buses" display at our bus stop - a rarity in the town, and that is usually accurate, but in no way matches up with what is on the app screen. It's been like this since before lockdown and we have had endless promises to "have a look at it", but I get the impression that Arriva - at least locally - have completely lost interest.
Would you trust the Arriva app or website to have accurate information? That’s assuming you can manage to navigate around their unfathomable website!
 
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Volvo142

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To be fair, the latest version of the App is working fine for Derby services and is giving meaningful information including delays etc., as shown in the attachment.

On Android, its V1.5.1, released 19th July.
 

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riceuten

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Would you trust the Arriva app or website to have accurate information? That’s assuming you can manage to navigate around their unfathomable website!
Neither, though the real time maps works slightly more reliably than the app - which is not saying much. Arriva seem to have lost all interest in customers services recently, colleagues who've complained just received cut and pasted responses that haven't even been sent to the local company for comment.

To be fair, the latest version of the App is working fine for Derby services and is giving meaningful information including delays etc., as shown in the attachment.

On Android, its V1.5.1, released 19th July.
We occasionally get detailed information on the app, which is even more frustrating.
 

Deerfold

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Will be visiting family in an Arriva-heavy area in a couple of weeks so I've been looking up bus times.

In and around Leicester there seem to have been rather severe frequency cuts and earlier last buses, whereas most areas have more or less returned to normal. Anyone any idea why this is? I can't find anything about it except for the timetables. The 31/A were the first services I looked at, now running at half the frequency as 31Es every 15 minutes (normally just an evening variant, thus the number). Other every-10 minute services are down to every 15.
 

alex397

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I was visiting Maidstone recently, and I can’t believe some of the ancient heaps Arriva are still operating on the main local services. I don’t always think the age of vehicles is always an issue if they are well maintained, but many of the vehicles I saw had battered bodywork and with unhealthy sounding engines. It will be interesting to see how Arriva will be replacing their large batch of 04 reg B7TLs which were bought for “Operation Overdrive”.

Many of the bus shelters I saw were ancient, dirty, vandalised and graffitied although this is common across the UK sadly. This is not the fault of Arriva, but Kent County Council. However, Arriva could take down their own out of date notices.

On the plus side, all the drivers were friendly and professional as they often are. There was also a staff member giving the buses a quick spray on touch points in the town centre which is great to see.
 

Man of Kent

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Many of the bus shelters I saw were ancient, dirty, vandalised and graffitied although this is common across the UK sadly. This is not the fault of Arriva, but Kent County Council. However, Arriva could take down their own out of date notices.
Shelters in Kent are provided/contracted by district and parish councils, not the county council. Specifically in the case of Maidstone, the borough council felt it could do a better job than either Adshel (now Clear Channel) or Decaux, but needless to say, it is not as easy as the big players make it look. It doesn't help that Arriva is not very pro-active in trying to influence shelter design and location, and other infrastructure matters.
 

alex397

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Shelters in Kent are provided/contracted by district and parish councils, not the county council. Specifically in the case of Maidstone, the borough council felt it could do a better job than either Adshel (now Clear Channel) or Decaux, but needless to say, it is not as easy as the big players make it look. It doesn't help that Arriva is not very pro-active in trying to influence shelter design and location, and other infrastructure matters.
Oops, I forgot it was district/parish councils who were responsible.
There was a bus stop flag on Earl Street in Maidstone covered over with a Kent County Council ‘stop out of use’ cover, which perhaps confused me. Incidentally, the stop mentioned on was actually in use.

Shelter design and location is very poor in Kent, and in various locations I’ve been to across the UK. I get the impression the cheapest shelter possible is chosen, and then it’s rarely cleaned or maintained. Not very attractive to potential users!
 

Typhoon

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Oops, I forgot it was district/parish councils who were responsible.
There was a bus stop flag on Earl Street in Maidstone covered over with a Kent County Council ‘stop out of use’ cover, which perhaps confused me. Incidentally, the stop mentioned on was actually in use.
Easily done. There are quite a few bus stop flags with the white horse on a red background and 'Kent County Council' around the county as shown in Roger French's blog (Get down Sheppey – BusAndTrainUser – journeys around Britain by bus and train) and I can only recall a few shelters where the provider has been named and that has I think invariably been the parish or an individual councillor.

Nonetheless, the bus stop flags have the timings on them, and I find Arriva ones can be helpful, unless someone has put a more general Arriva notice over them making them useless (with the suspicion that the information underneath is out of date).
 

RELL6L

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Arriva appear to be doing their worst again. The Gwynedd bus timetables website shows a new timetable for the 5 routes (Caernarfon-Bangor-Llandudno) from 5 September. The service is reduced from every 15 minutes to every 20 minutes throughout during the day. The fast buses called X5 between Bangor and Llandudno have gone, there are now two 5s and one 5D each hour, all via the unpronounceable villages, the 5D via the hospital route in Llandudno. What's more, if the timetable is correct, there is no bus from Bangor towards Llandudno between 16.45 and 18.05, then 19.05 then three evening journeys - last at 21.47. At the moment there are nine journeys after 16.45 - last at 22.45. Sundays remains half hourly but none via the hospital while the whole evening service to Llandudno and the late evening service to Caernarfon have gone (Sundays this is). The timetable doesn't have all the journeys in the right order, in both directions it thinks 08.25 is after 08.45! - but this may be Gwynedd's fault not Arriva's.

Needless to say nothing on Arriva's website.....
 

markymark2000

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Arriva appear to be doing their worst again. The Gwynedd bus timetables website shows a new timetable for the 5 routes (Caernarfon-Bangor-Llandudno) from 5 September. The service is reduced from every 15 minutes to every 20 minutes throughout during the day. The fast buses called X5 between Bangor and Llandudno have gone, there are now two 5s and one 5D each hour, all via the unpronounceable villages, the 5D via the hospital route in Llandudno. What's more, if the timetable is correct, there is no bus from Bangor towards Llandudno between 16.45 and 18.05, then 19.05 then three evening journeys - last at 21.47. At the moment there are nine journeys after 16.45 - last at 22.45. Sundays remains half hourly but none via the hospital while the whole evening service to Llandudno and the late evening service to Caernarfon have gone (Sundays this is). The timetable doesn't have all the journeys in the right order, in both directions it thinks 08.25 is after 08.45! - but this may be Gwynedd's fault not Arriva's.

Needless to say nothing on Arriva's website.....
'Doing their worst again'. They never got any better in the Wales division.
 

Llandudno

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Arriva appear to be doing their worst again. The Gwynedd bus timetables website shows a new timetable for the 5 routes (Caernarfon-Bangor-Llandudno) from 5 September. The service is reduced from every 15 minutes to every 20 minutes throughout during the day. The fast buses called X5 between Bangor and Llandudno have gone, there are now two 5s and one 5D each hour, all via the unpronounceable villages, the 5D via the hospital route in Llandudno. What's more, if the timetable is correct, there is no bus from Bangor towards Llandudno between 16.45 and 18.05, then 19.05 then three evening journeys - last at 21.47. At the moment there are nine journeys after 16.45 - last at 22.45. Sundays remains half hourly but none via the hospital while the whole evening service to Llandudno and the late evening service to Caernarfon have gone (Sundays this is). The timetable doesn't have all the journeys in the right order, in both directions it thinks 08.25 is after 08.45! - but this may be Gwynedd's fault not Arriva's.

Needless to say nothing on Arriva's website.....
I presume that they apportion day saver and the new 1BWS day rover ticket sales revenue to the evening buses. Most people boarding after 7pm have already paid for their journey earlier in the day when they boarded their first bus of the day.

The 5/5D/X5 routes always seem pretty well loaded and the cut in frequency you have mentioned seems surprising.

Just wish Arriva would walk away from north Wales and hand over the baton to a more innovative operator, Transdev, Stagecoach or Llew Jones etc.

The incomprehensible Arriva website will probably be updated in October!
 

markymark2000

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I presume that they apportion day saver and the new 1BWS day rover ticket sales revenue to the evening buses. Most people boarding after 7pm have already paid for their journey earlier in the day when they boarded their first bus of the day.

The 5/5D/X5 routes always seem pretty well loaded and the cut in frequency you have mentioned seems surprising.

Just wish Arriva would walk away from north Wales and hand over the baton to a more innovative operator, Transdev, Stagecoach or Llew Jones etc.

The incomprehensible Arriva website will probably be updated in October!
Don't get your hopes up on some of those operators. Stagecoach are dismal in some areas and the Chester depot suffers the exact same as the Wales depot. No notice on service changes at all.

Llew Jones... I don't know why you think they are innovative. They basically only run tenders...
 
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The Arriva app - does anyone else outside of Stevenage suffer with the fact that almost no real time information is passed to the app? Bizarrely, we have an Intalink "next buses" display at our bus stop - a rarity in the town, and that is usually accurate, but in no way matches up with what is on the app screen. It's been like this since before lockdown and we have had endless promises to "have a look at it", but I get the impression that Arriva - at least locally - have completely lost interest.
Until recently, Arriva had a long standing manager based at Stevenage who had the most amazing local knowledge, present and past, about Central and North Hertfordshire operations but upon his retirement, most of his role was subsumed into the Maidstone office with the expected results!
 

riceuten

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If it's the same manager I'm thinking of, then Arriva's services are poorer for his departure. I recently found out that the ArrivaShires Twitter feed was managed by a company who have nothing to do with buses. Any comments are met with an invitation to contact Arriva...
 

RELL6L

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My second trip in the North East last week was predominantly on Arriva buses. All were probably rather routine journeys and routes for many compared to the previous day’s exotic 888!

I started the trip in Cramlington, easy to access from the main road network north of Newcastle. I then got the first bus north out of the town, the 43 towards Morpeth. The 43 seems to be almost a 50-50 mix of deckers and saloons with the actual boards varying. I alighted at the western portion of Bedlington, known as Bedlington High Street or Bedlington Red Lion. A nicely done green and market square give a pleasant atmosphere. The X21 and X22 have recently been returned to a combined 6 buses per hour instead of 4 and, judging by the peak hour traffic towards Newcastle, very much needed as the southbound buses were pretty full even at 7.30. I was getting a northbound X21, a fairly new E400, which was not full but was still quite busy on the short run to Ashington. Ashington is famous for footballers, Jackie Milburn and the Charlton brothers, and is a former mining area which has seen better times, but the high street did not seem as depressed as many.

I wasn’t expecting to have long in Ashington but my next bus was about 10 minutes late. This was a 35 to Morpeth which had come from Newbiggin and Woodhorn and had taken some time in doing so, I don’t know whether this was slow paying fares or traffic. This was a much older bus, a Volvo B7TL, and the whole of the 35 seemed to be in the hands of a batch of older B7TLs, a couple of which were nearly 20 years old but seemed to be out on all day service. More got off than on in Ashington and although a few more boarded and alighted we were only half full coming into Morpeth and made up 5 minutes to be only slightly late.

Morpeth is a complete contrast and is a very pretty middle class town on the river. The clock tower is attractive especially at the time I was there with the sun shining along the east-west high street straight onto it. Enough time here for a coffee and bacon roll and a decent wander round the town centre. My next bus was the X14 to Rothbury. Another modern E400 on this attractive route heading north then west into the Northumberland countryside. Almost as soon as we were on the A697 heading north there were road signs warning about the closure of the road to Rothbury, pretty much the only road from this direction. A quick search on the phone confirmed this but a look on BusTimes showed that the buses appeared to be running on the normal route. Sure enough our driver ignored the increasingly shrill road closed signs and went into the closed section. Here a works van chaperoned us safely through the area and it was difficult to see exactly where the works were going on. This was clearly an ‘against the flow’ journey and we only carried a handful of passengers, one working at a garden centre and the other got off at a back entrance into the Cragside National trust property near Rothbury.

Rothbury is a lovely little town which I had been to before on a non-bus trip. It had an important facility seemingly absent from Morpeth and I still had 15 minutes or so to wander round the town which was quiet (not helped by the road closure) but active with locals going about their business. Several were at the bus stop for the next journey (ie my bus) on the X14 heading back to Morpeth and Newcastle, perhaps helped by it being market day in Morpeth. I, however, was waiting for the twice-daily 15 to Alnwick. This is run by Pheonix Coaches and uses a small Fiat Ducato. There was only me and one other passenger, if this service is worth keeping then I hope it is busier when it isn’t market day in Morpeth, or at least when it is market day in Alnwick. Highly recommend this route, the B road it uses has scenic views to the west pretty much all the way. It also passes Cragside which I have been to and is well worth a visit.

I had a few minutes in Alnwick, another lovely town I had visited before, before heading off on an X20. This arrived on time but the driver disappeared for a while and we left about 5 minutes late. After the diversion round the town centre to avoid the very low arch on the main road we were held up by a learner until Hipsburn but then the driver really put his foot down and we rattled and bounced along at some speed after that. As a result all my attempted distance photos of Alnmouth (beautiful) are somewhat crooked and/or blurred! We passed through Warkworth (attractive), Amble (mixed), Hadston (not so nice) and past Widdrington Station just as the crossing gates were being raised. We were nearly 10 minutes late here and in theory I had a 7 minute connection but with options. Having checked BusTimes I was pretty satisfied that the bus I wanted to get was still behind us so I alighted at Ellington.

There are two buses an hour from Ellington to Ashington, the X20 and the 1, and they run 7 minutes apart. The 1 includes a double-run to Cresswell, on the coast, which is why I wanted to take this route. I was only in Ellington for a couple of minutes before the bus, a Pulsar, turned up. Before the pandemic the 1 was every 20 minutes south of Ashington, but this was reduced to every 30 minutes and has not been restored, although the route does appear to be mainly Pulsars now instead of Darts. I took the 1 as far as Wansbeck Hospital where I crossed the road to get an X21 a few minutes later to Newbiggin-by-the-Sea.

I think I had been to Newbiggin long ago and recall it as rather bleak. Probably on a wet day it is, but on a sunny day it was rather pleasant. Plenty of people about and a nice stretch of seafront with a modern Maritime Centre about the history of this seafaring village. Money has been spent improving both the sea front and the high street and this was a very pleasant small resort. Before the pandemic there were X21s to Ashington and Newcastle every 20 minutes and also 35s to Ashington and Morpeth every 20 minutes. Until recently each ran every 30 minutes giving a bus every 15 minutes to Ashington. But now the X21 is back to every 20 minutes while the 35 has been made into a two-way circular service including Woodhorn, giving two buses an hour to Ashington, one direct and one via Woodhorn, so any semblance of these combining to make a better service have gone. In any case the 35 does not serve the middle of Newbiggin which seems very odd, although to be fair it does serve where people actually live. Anyway after my sojourn in Newbiggin I took another X21 back to Ashington.

Not long in Ashington again and this time I took about the only non-Arriva bus that visits the town, the Go Ahead 434. This is run by a double decker between school workings on the 448 and visits the most obscure villages probably long since abandoned by Arriva. I took this – a Scania Omnidekka - via Cambois and North Blyth to Bedlington Station. I was expecting the area to be somewhat of a post-industrial wasteland but it appeared to have some pride in its appearance and there is still industrial activity at the port of Blyth, accessed via North Blyth. The route included many crossing of used railway tracks and a double run to North Blyth. Bedlington Station is the eastern portion of Bedlington, by where the station was (and maybe will be again), and from here the 1 and 2 combine to give a bus every 15 minutes to Blyth. Before the pandemic this was every 10 minutes but here the routes still match and give a proper coordinated frequency between Bedlington Station and Blyth. My bus was a 2 and was another Pulsar, seemingly the norm on this route (which also runs the X16 local service in Morpeth) although one board was a decker.

I knew what I wanted to see in Blyth, the Market Place, the Quayside and the Blyth High Lighthouse (which is not very high), and I wandered round these highlights. The old maritime buildings near the quay area have been well preserved and the town did not seem particularly depressed. From Blyth I took the 308, a DAF Wright Gemini DB300, past Blyth beach to Seaton Sluice, about 10 minutes south down the coast road. Seaton Sluice, in my mind, is a gem, a lovely harbour with very good views from all directions and an attractive pub on the headland. Quite a few people here but I wanted to take my time and walk round properly.

There are two bus routes along the coast road between Blyth and Whitley Bay, the Arriva 308 and the Go Ahead 309, both run predominantly with deckers. Once upon a time they each ran every 15 minutes. Now the 308 runs every 15 minutes while the 309 is every 20 minutes, so the combination is a real mess. I had the choice of being in Seaton Sluice for 30 minutes if I took the 308 or 29 minutes if I took the 309! As they went the same way I simply waited to see which came first. As it should the 309 came first and stayed ahead all the way, despite being almost full upstairs and taking some time loading at the stops with people heading home after a day by the seaside, as we went through the northern coastal resort section of Whitley Bay. The 308, virtually empty, made its move at the very last stop before Whitley Bay town centre and reached the central bus stop for Newcastle ahead of the 309 but we were both over 5 minutes late. Whitley Bay is the only place I had already been to by bus on this trip in the last 20 years and from here I took a 57 (a Solo) back to Cramlington for the 290 mile drive home.

A total of 14 legs on this trip, all but two with Arriva. No journeys missing, no signs of any journeys missing on any services, one or two late but not by much. None of the USB charging points I tried worked, except on the Go Ahead 309. I have been critical of Arriva before and some issues remain, notably lack of investment in the fleet since the dozen E400s mainly used on the X21/X22 which are about 4 years old, while running 20 year old B7TLs on all day workings is not ideal. But no complaints today – well done Arriva. And an interesting and scenic part of the country.

Pictures below - please forgive my self-indulgence:
Bedlington Red Lion - Ashington - Morpeth (2) - Rothbury (2)
Between Rothbury & Alnwick (2) - Alnwick - Alnmouth - Warkworth - Newbiggin
Newbiggin - Blyth (2) - Seaton Sluice (2) - Cramlington

Cramlington montage 8sep21.jpg
 

TheGrandWazoo

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My second trip in the North East last week was predominantly on Arriva buses. All were probably rather routine journeys and routes for many compared to the previous day’s exotic 888!

I started the trip in Cramlington, easy to access from the main road network north of Newcastle. I then got the first bus north out of the town, the 43 towards Morpeth. The 43 seems to be almost a 50-50 mix of deckers and saloons with the actual boards varying. I alighted at the western portion of Bedlington, known as Bedlington High Street or Bedlington Red Lion. A nicely done green and market square give a pleasant atmosphere. The X21 and X22 have recently been returned to a combined 6 buses per hour instead of 4 and, judging by the peak hour traffic towards Newcastle, very much needed as the southbound buses were pretty full even at 7.30. I was getting a northbound X21, a fairly new E400, which was not full but was still quite busy on the short run to Ashington. Ashington is famous for footballers, Jackie Milburn and the Charlton brothers, and is a former mining area which has seen better times, but the high street did not seem as depressed as many.

I wasn’t expecting to have long in Ashington but my next bus was about 10 minutes late. This was a 35 to Morpeth which had come from Newbiggin and Woodhorn and had taken some time in doing so, I don’t know whether this was slow paying fares or traffic. This was a much older bus, a Volvo B7TL, and the whole of the 35 seemed to be in the hands of a batch of older B7TLs, a couple of which were nearly 20 years old but seemed to be out on all day service. More got off than on in Ashington and although a few more boarded and alighted we were only half full coming into Morpeth and made up 5 minutes to be only slightly late.

Morpeth is a complete contrast and is a very pretty middle class town on the river. The clock tower is attractive especially at the time I was there with the sun shining along the east-west high street straight onto it. Enough time here for a coffee and bacon roll and a decent wander round the town centre. My next bus was the X14 to Rothbury. Another modern E400 on this attractive route heading north then west into the Northumberland countryside. Almost as soon as we were on the A697 heading north there were road signs warning about the closure of the road to Rothbury, pretty much the only road from this direction. A quick search on the phone confirmed this but a look on BusTimes showed that the buses appeared to be running on the normal route. Sure enough our driver ignored the increasingly shrill road closed signs and went into the closed section. Here a works van chaperoned us safely through the area and it was difficult to see exactly where the works were going on. This was clearly an ‘against the flow’ journey and we only carried a handful of passengers, one working at a garden centre and the other got off at a back entrance into the Cragside National trust property near Rothbury.

Rothbury is a lovely little town which I had been to before on a non-bus trip. It had an important facility seemingly absent from Morpeth and I still had 15 minutes or so to wander round the town which was quiet (not helped by the road closure) but active with locals going about their business. Several were at the bus stop for the next journey (ie my bus) on the X14 heading back to Morpeth and Newcastle, perhaps helped by it being market day in Morpeth. I, however, was waiting for the twice-daily 15 to Alnwick. This is run by Pheonix Coaches and uses a small Fiat Ducato. There was only me and one other passenger, if this service is worth keeping then I hope it is busier when it isn’t market day in Morpeth, or at least when it is market day in Alnwick. Highly recommend this route, the B road it uses has scenic views to the west pretty much all the way. It also passes Cragside which I have been to and is well worth a visit.

I had a few minutes in Alnwick, another lovely town I had visited before, before heading off on an X20. This arrived on time but the driver disappeared for a while and we left about 5 minutes late. After the diversion round the town centre to avoid the very low arch on the main road we were held up by a learner until Hipsburn but then the driver really put his foot down and we rattled and bounced along at some speed after that. As a result all my attempted distance photos of Alnmouth (beautiful) are somewhat crooked and/or blurred! We passed through Warkworth (attractive), Amble (mixed), Hadston (not so nice) and past Widdrington Station just as the crossing gates were being raised. We were nearly 10 minutes late here and in theory I had a 7 minute connection but with options. Having checked BusTimes I was pretty satisfied that the bus I wanted to get was still behind us so I alighted at Ellington.

There are two buses an hour from Ellington to Ashington, the X20 and the 1, and they run 7 minutes apart. The 1 includes a double-run to Cresswell, on the coast, which is why I wanted to take this route. I was only in Ellington for a couple of minutes before the bus, a Pulsar, turned up. Before the pandemic the 1 was every 20 minutes south of Ashington, but this was reduced to every 30 minutes and has not been restored, although the route does appear to be mainly Pulsars now instead of Darts. I took the 1 as far as Wansbeck Hospital where I crossed the road to get an X21 a few minutes later to Newbiggin-by-the-Sea.

I think I had been to Newbiggin long ago and recall it as rather bleak. Probably on a wet day it is, but on a sunny day it was rather pleasant. Plenty of people about and a nice stretch of seafront with a modern Maritime Centre about the history of this seafaring village. Money has been spent improving both the sea front and the high street and this was a very pleasant small resort. Before the pandemic there were X21s to Ashington and Newcastle every 20 minutes and also 35s to Ashington and Morpeth every 20 minutes. Until recently each ran every 30 minutes giving a bus every 15 minutes to Ashington. But now the X21 is back to every 20 minutes while the 35 has been made into a two-way circular service including Woodhorn, giving two buses an hour to Ashington, one direct and one via Woodhorn, so any semblance of these combining to make a better service have gone. In any case the 35 does not serve the middle of Newbiggin which seems very odd, although to be fair it does serve where people actually live. Anyway after my sojourn in Newbiggin I took another X21 back to Ashington.

Not long in Ashington again and this time I took about the only non-Arriva bus that visits the town, the Go Ahead 434. This is run by a double decker between school workings on the 448 and visits the most obscure villages probably long since abandoned by Arriva. I took this – a Scania Omnidekka - via Cambois and North Blyth to Bedlington Station. I was expecting the area to be somewhat of a post-industrial wasteland but it appeared to have some pride in its appearance and there is still industrial activity at the port of Blyth, accessed via North Blyth. The route included many crossing of used railway tracks and a double run to North Blyth. Bedlington Station is the eastern portion of Bedlington, by where the station was (and maybe will be again), and from here the 1 and 2 combine to give a bus every 15 minutes to Blyth. Before the pandemic this was every 10 minutes but here the routes still match and give a proper coordinated frequency between Bedlington Station and Blyth. My bus was a 2 and was another Pulsar, seemingly the norm on this route (which also runs the X16 local service in Morpeth) although one board was a decker.

I knew what I wanted to see in Blyth, the Market Place, the Quayside and the Blyth High Lighthouse (which is not very high), and I wandered round these highlights. The old maritime buildings near the quay area have been well preserved and the town did not seem particularly depressed. From Blyth I took the 308, a DAF Wright Gemini DB300, past Blyth beach to Seaton Sluice, about 10 minutes south down the coast road. Seaton Sluice, in my mind, is a gem, a lovely harbour with very good views from all directions and an attractive pub on the headland. Quite a few people here but I wanted to take my time and walk round properly.

There are two bus routes along the coast road between Blyth and Whitley Bay, the Arriva 308 and the Go Ahead 309, both run predominantly with deckers. Once upon a time they each ran every 15 minutes. Now the 308 runs every 15 minutes while the 309 is every 20 minutes, so the combination is a real mess. I had the choice of being in Seaton Sluice for 30 minutes if I took the 308 or 29 minutes if I took the 309! As they went the same way I simply waited to see which came first. As it should the 309 came first and stayed ahead all the way, despite being almost full upstairs and taking some time loading at the stops with people heading home after a day by the seaside, as we went through the northern coastal resort section of Whitley Bay. The 308, virtually empty, made its move at the very last stop before Whitley Bay town centre and reached the central bus stop for Newcastle ahead of the 309 but we were both over 5 minutes late. Whitley Bay is the only place I had already been to by bus on this trip in the last 20 years and from here I took a 57 (a Solo) back to Cramlington for the 290 mile drive home.

A total of 14 legs on this trip, all but two with Arriva. No journeys missing, no signs of any journeys missing on any services, one or two late but not by much. None of the USB charging points I tried worked, except on the Go Ahead 309. I have been critical of Arriva before and some issues remain, notably lack of investment in the fleet since the dozen E400s mainly used on the X21/X22 which are about 4 years old, while running 20 year old B7TLs on all day workings is not ideal. But no complaints today – well done Arriva. And an interesting and scenic part of the country.
Thank you @RELL6L for a very interesting follow-up to your North Pennines adventures. As an exiled North Easterner, there were many things you mention that I recall all too well from my youth, aided by the very illustrative photos provided. It's been a while since I had a trip into South Northumberland but some things never change. I suggest that Blyth bus station still feels like a Northumbria VR could appear at any moment!

You're right that Morpeth has a very middle-class feel to it; home to County Hall and a bit of a dormitory town for Newcastle. The trip up Coquetdale is excellent and glad you had some time in Rothbury. If you know where to look, there's a veterinary practice that is actually in the old United Auto travel office; there used to be a substantial depot adjacent to it and bus station https://www.flickr.com/photos/9003948@N05/16423881719/in/photolist-r2jFQt-qmL6V1-26evXY8/ (photo credit to Dave Flett) for an allocation of FOUR vehicles. I wish I had a penny for the times I've stood in a bleak Northumberland spot like Alnwick bus station or Bedlington High Street over the years; it was something that I enjoyed in seeing the divergence of Northumbria after United Auto was split in 1986. I remember waiting with a mate for a bus in Amble - it was absolutely perishing and the only thing colder was the Arriva Metrorider that then took us to Alnwick! The one thing that does surprise me is your take on Blyth; for years, it has suffered with economic and social deprivation and has been down at heel. Perhaps I need to reacquaint myself?

It was always the case in United days, and it persists into Arriva times, that the Northumberland operations always had better standards than those south of the Tyne, so not surprised in that observation. In the post dereg era, it was also notable for the refurbishment of vehicles (such as Leopards on the A1 routes) and judicious purchases of secondhand vehicles with new vehicles appearing on the Blyth/Ashington to Newcastle expresses in a period when new buses were all too rare. Sad that it is suffering the malaise of Arriva in an absence of capital investment, fleet replacement stalling and vehicles either soldiering on (like 20 year old B7TLs) or being exited after more rounds of service cuts. It sounds like the staff on the ground are still stoically providing a service despite the challenges presented by DB's vacillations.

Glad you had a great day out. Really quite envious.
 

RELL6L

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Thank you @RELL6L for a very interesting follow-up to your North Pennines adventures. As an exiled North Easterner, there were many things you mention that I recall all too well from my youth, aided by the very illustrative photos provided. It's been a while since I had a trip into South Northumberland but some things never change. I suggest that Blyth bus station still feels like a Northumbria VR could appear at any moment!

You're right that Morpeth has a very middle-class feel to it; home to County Hall and a bit of a dormitory town for Newcastle. The trip up Coquetdale is excellent and glad you had some time in Rothbury. If you know where to look, there's a veterinary practice that is actually in the old United Auto travel office; there used to be a substantial depot adjacent to it and bus station https://www.flickr.com/photos/9003948@N05/16423881719/in/photolist-r2jFQt-qmL6V1-26evXY8/ (photo credit to Dave Flett) for an allocation of FOUR vehicles. I wish I had a penny for the times I've stood in a bleak Northumberland spot like Alnwick bus station or Bedlington High Street over the years; it was something that I enjoyed in seeing the divergence of Northumbria after United Auto was split in 1986. I remember waiting with a mate for a bus in Amble - it was absolutely perishing and the only thing colder was the Arriva Metrorider that then took us to Alnwick! The one thing that does surprise me is your take on Blyth; for years, it has suffered with economic and social deprivation and has been down at heel. Perhaps I need to reacquaint myself?

It was always the case in United days, and it persists into Arriva times, that the Northumberland operations always had better standards than those south of the Tyne, so not surprised in that observation. In the post dereg era, it was also notable for the refurbishment of vehicles (such as Leopards on the A1 routes) and judicious purchases of secondhand vehicles with new vehicles appearing on the Blyth/Ashington to Newcastle expresses in a period when new buses were all too rare. Sad that it is suffering the malaise of Arriva in an absence of capital investment, fleet replacement stalling and vehicles either soldiering on (like 20 year old B7TLs) or being exited after more rounds of service cuts. It sounds like the staff on the ground are still stoically providing a service despite the challenges presented by DB's vacillations.

Glad you had a great day out. Really quite envious.
Thanks for your comments.

Perhaps I was too focused at Blyth as, to make best use of my time, I had 'visited' online reasonably thoroughly wandering around on Google Maps so I knew where I wanted to go - and these would probably have been the best bits. The Market Square has had money spent on it and the older maritime buildings in the area between the B1329 and the water for the fairly short stretch between Quay Road and Wellington Street East, including a couple of pubs, have all been kept in presentably smart condition. The water front area was well kept but I had decided not to bother to go down to the lifeboat station area as there was not much to see. I did go to the High Lighthouse, down an inland side street, and then back to the bus stop by the Oddfellow's Arms to get the 308 out. There was clearly activity at the port, both from North Blyth and from the road south out of Blyth, and the beach area south of the town looked fairly popular for a warm September afternoon. So I probably saw the best bits - and they seemed good.

I agree that the fleet is better presented than Arriva south of the Tyne, having experienced both within the last few months. But the route branding was a total mess. Apart from the X21/22 which did have a number of correctly branded buses on it, they were a mess, especially at Blyth. many deckers were branded for the X10/11 but seemed to be used on anything but, while those branded for the 308 were all over the place. The X7/X8/X9 were around 50% Pulsars and 50% deckers which gives a confusing message, although I guess reflects a reduction in commuting into Newcastle and greater needs on local services. Even at Ashington the various buses branded for the X18 were mainly elsewhere. I am pretty sure I saw one Pulsar branded for Redcar's 63!
 

TheGrandWazoo

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Thanks for your comments.

Perhaps I was too focused at Blyth as, to make best use of my time, I had 'visited' online reasonably thoroughly wandering around on Google Maps so I knew where I wanted to go - and these would probably have been the best bits. The Market Square has had money spent on it and the older maritime buildings in the area between the B1329 and the water for the fairly short stretch between Quay Road and Wellington Street East, including a couple of pubs, have all been kept in presentably smart condition. The water front area was well kept but I had decided not to bother to go down to the lifeboat station area as there was not much to see. I did go to the High Lighthouse, down an inland side street, and then back to the bus stop by the Oddfellow's Arms to get the 308 out. There was clearly activity at the port, both from North Blyth and from the road south out of Blyth, and the beach area south of the town looked fairly popular for a warm September afternoon. So I probably saw the best bits - and they seemed good.

I agree that the fleet is better presented than Arriva south of the Tyne, having experienced both within the last few months. But the route branding was a total mess. Apart from the X21/22 which did have a number of correctly branded buses on it, they were a mess, especially at Blyth. many deckers were branded for the X10/11 but seemed to be used on anything but, while those branded for the 308 were all over the place. The X7/X8/X9 were around 50% Pulsars and 50% deckers which gives a confusing message, although I guess reflects a reduction in commuting into Newcastle and greater needs on local services. Even at Ashington the various buses branded for the X18 were mainly elsewhere. I am pretty sure I saw one Pulsar branded for Redcar's 63!
I suspect the 63 branded vehicle is a loan of some description but your experience of Arriva and branding is akin to mine south of the Tyne. Of these, Darlington depot and their vehicles for the (what were) Max services is perhaps the worst. Today's peruse of bustimes shows

  • X26/X27 - a Sapphire e400, a Frequenta branded MAN gas bus, and a pair of Max spec Scania Omnicity albeit branded for the X66/X67
  • X66/X67 - two Scania Omnicity Max - 1 correctly branded and one branded for the X26/X27, a Max spec Pulsar correctly branded, and a standard old livery Pulsar, plus a standard Frequenta branded Solo
  • X75/X76 - two Scania Omnicity Max both branded for the X26/X27, and a Frequenta branded MAN gas bus

There may be others not tracking and perhaps not every ID is showing correctly but those feeds seem typical practice these days. It feels that they are struggling simply to get buses out (and any bus is better than no bus). The lack of investment is telling - in five years, all Arriva North East has had is 2017's 25 new vehicles split between e400mmcs in Ashington and Streetlites in Darlington. It's all rather sad for my former home firm.

Anyhow, back to your experience, and I have to admit that I haven't been as diligent in my visits to Blyth so perhaps I've missed the better parts. Also, good for you to have a trip down the coast road through Seaton Sluice. Always liked the 308 for a run down there. Beginning and finishing in Seaton Sluice is esoteric....but it's as good a place as any!
 

RELL6L

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Arriva North East show on their website some changes from 26 September - and timetables available.

In Northumbria they are formally extending the 2 in Morpeth through to Kirkhill, which has been happening anyway for some time but called the X16.
Between Morpeth and Newcastle there are now three buses per hour instead of four, during the day they still leave Newcastle at 08, 23 and 38 but in the evening peak hour it is a co-ordinated 20 minute frequency.
The really good news is it appears that the X18 will run to its summer frequency - two hourly through to Berwick Mon-Sat - all winter (or at least until December).
On the X15, oddly, the school time buses into and out of Berwick are missing from the timetable, that is 07.50 Alnwick to Berwick and 15.02/15.15 return. They are absent both on schooldays and non-schooldays but would appear to run as there is a 9.05 departure from Berwick and the Newcastle to Alnwick legs run. This could be an error (especially non-schooldays) or they could be 'private' - seems odd.

There are minor frequency reinstatements in Teesside as well, I presume they must consider they have the resources.
 

cnjb8

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Arriva North West is receiving some new buses.
Green Lane is getting 24 Wright StreetDecks while Southport is getting 10 Wright StreetLites. Source is from a staff notice but my post was deleted when I tried to post it a few days ago
 
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