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First Greater Glasgow

PaulMc7

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Yes, at the absolute least they should be split so that they run into the city and then back out again.


I've seen the 8 and 90 carry decent loads on the Partick-Maryhill and vice-versa section quite often, but I suppose that's by-the-by for orbital routes - they string together a lot of shorter journeys that aren't on the in-to-or-out-of-the-city axes.

That said, pre-Covid when I was working on Alexandra Parade just near the Royal Infirmary and living in Maryhill, the 90 was surprisingly useful for the trip home. Not necessarily faster than the 38/57+60/61 combo (especially given the grindingly slow progress trying to get from Castle Street onto Springburn Road), but a hell of a lot less bother.
If I'm at Parkhead, I use the 90 to avoid going through the City Centre a lot of the time to cross the city to whatever else I need to get. It doesn't always work out quicker but it's never miles off unless I get unlucky with cancellations for my 2nd bus. I find that the 90 is generally busier than the 8 for more of the route too. The 8 could be hourly to be honest and not be full but I find that doing that with the 90 would be a real struggle.

The 8 at peaktime to and from the Queen Elizabeth University Hospital is usually very busy but I think a lot of people just get what comes first out of the hospital to Partick and go from there.

There are probably orbital routes that could be done and be viable but with how much the 8, 46 and 90 in particular cover it's hard to find ones that do something different.
 
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sannox

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If I'm at Parkhead, I use the 90 to avoid going through the City Centre a lot of the time to cross the city to whatever else I need to get. It doesn't always work out quicker but it's never miles off unless I get unlucky with cancellations for my 2nd bus. I find that the 90 is generally busier than the 8 for more of the route too. The 8 could be hourly to be honest and not be full but I find that doing that with the 90 would be a real struggle.

The 8 at peaktime to and from the Queen Elizabeth University Hospital is usually very busy but I think a lot of people just get what comes first out of the hospital to Partick and go from there.

There are probably orbital routes that could be done and be viable but with how much the 8, 46 and 90 in particular cover it's hard to find ones that do something different.

Most of the orbital inner city routes are well covered in Glasgow - probably add the 34 in there, but some of the suburban ones are a bit sparse but wouldn't make much money.

The 90 is such a variable bus for how busy it can be. I find it strange the SPT 189/190 wasn't changed to replicate the daytime route as the First 90 now and wonder if the Tunnel section still had some merit over Braehead. Equally unhelpful is the SPT ones using destination of 'Govan circular'.
 

PaulMc7

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Most of the orbital inner city routes are well covered in Glasgow - probably add the 34 in there, but some of the suburban ones are a bit sparse but wouldn't make much money.

The 90 is such a variable bus for how busy it can be. I find it strange the SPT 189/190 wasn't changed to replicate the daytime route as the First 90 now and wonder if the Tunnel section still had some merit over Braehead. Equally unhelpful is the SPT ones using destination of 'Govan circular'.
The issue with the tunnel section is at peak time to be honest. It's far too busy to be reliable. There are days with 3-4 77s together by the time they get into Partick normally. There was a 189 from Govan to Partick but it didn't last too long.

It can be quite busy to Braehead but even if it was cut to the Queen Elizabeth University Hospital it would save 1 bus which in the current circumstances is needed. I think the SPT ones kept the old route just because it would be wasted coming out of Braehead at night and there's still the 77 anyway to Partick from Braehead till 22:41.
 

adrock1976

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What's it called? It's called Cumbernauld
Regarding the 60 being split, I would simply have it running Easterhouse - Clydebank but with a slight route variation to run direct from Duke Street - Cowcaddens via George Street, Queen Street Station, then Hope Street, cutting out the dogleg section via Glasgow Cross and St Enoch.

Although this would mean that the 60 would no longer serve Central Station, Glasgow Cross - Cowcaddens - Maryhill Road via Central Station is already covered by the 61.

The Canniesburn Toll - Milngavie Station section (running onwards to Glasgow Buchanan limited stop along Maryhill Road - perhaps also serving the top end of Garscube Road between Queens Cross and Possil Road junction) to be numbered back to either 115/116/117/118 (I seem to remember it was one of those before Simplicity). Also, was the Milngavie and the Glasgow - Great Western Road - Anniesland Cross - Canniesburn Toll - Bearsden - Duntocher former KCB before becoming First Glasgow?
 
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Regarding the 60 being split, I would simply have it running Easterhouse - Clydebank but with a slight route variation to run direct from Duke Street - Cowcaddens via George Street, Queen Street Station, then Hope Street, cutting out the dogleg section via Glasgow Cross and St Enoch.
it’s operated on this route when it was previously the 40 Service.

Although this would mean that the 60 would no longer serve Central Station, Glasgow Cross - Cowcaddens - Maryhill Road via Central Station is already covered by the 61.
Absolutely.
 

Jarcoed

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Routes like the 7A, 38E etc being so infrequent doesn't seem to stop them being hammered by cancellations. The 4A is hourly and even that gets cancellations most days.
Oh, the 7A can be a nightmare for cancellations. I think they should cut the Summerston - City Centre part of that route and concentrate on the St.Enoch Centre - Cambuslang part of that route. Leave the 7 as it is if that makes sense?

Perhaps maybe remove the 9A as well to allow the 9 to be more of a focus (make it every 5 minutes to Paisley - City Centre), and they could maybe make a new route that runs from Braehead to Silverburn or something...

Just my suggestions I guess
 
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PaulMc7

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Oh, the 7A can be a nightmare for cancellations. I think they should cut the Summerston - City Centre part of that route and concentrate on the St.Enoch Centre - Cambuslang part of that route. Leave the 7 as it is if that makes sense?

Perhaps maybe remove the 9A aswell to allow the 9 to be more of a focus (make it every 5 minutes to Paisley - City Centre), and they could maybe make a new route that runs from Braehead to Silverburn or something...

Just my suggestions I guess
At one point today, 4 7As in a row were cancelled on the app and by the looks of it the app was accurate for all 4 of them. I'd say make the 7 every 15 mins and cut the 7A to Osborne Street to Westburn. The 9 is surprisingly well used into Paisley so I wouldn't cut it to be honest.

A lot of work needs done to the network to be honest. First just need to cut things to a level they can run with minimal cancellations at most.
 

duffers2324

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running the 7 every 15 minutes would be a mistake in my eyes, it is busy enough at the every 10 mins still especially the fact it is run predominantly with E200EV's, i know there is the odd decker but the Summerston- City Centre part of that route is probably the busiest

The 1 can stay pretty much as is due to so many variations etc, the 2 does need deckers at peak times particularly i would say and the 3 could possibly be cut to every 15 minutes but that does do sections of route that aren't really covered by any other buses.

the 4 seems to have gone downhill since being pulled from Knightswood, as has been said the 8 and 90 are similar that they carry a lot of passengers between "sections" of the route.

I havent used the buses in a while granted but it seems that its the supposedly more frequent routes that are suffering massively in terms of cancellations by the looks of things but the problem is if you try and cut half of these even by a bus or 2 then the buses on the route get overcrowded and people begin to get left at stops and then the cycle repeats. IE the 75 is every 12mins at the moment, it used to be every 10 and cutting it to 15 it would begin to struggle.

i think the 60 needs to go back to the way it used to be as the 40, which used to be every 10 minutes so for it to go from that to every 30 minutes is quite shocking especially when it was probably one of Parkheads flagship services, i dont know how busy the 60a is from Canniesburn to Milngavie but i think its better to withdraw it all together and put the 60 back to every 15 minutes at least and have a New service from the City Centre to Milngavie.

I get that this is all dependent on the driver situation which does not look like it is going to change anytime soon but i do not think it requires a complete network overhaul, yes some services need to be tweaked and resources prioritised on certain routes but saying that it only needs to be those services which are either having issues at the moment whether that be changing the routes slightly or tweaking timetables or a bit of both to get services back on track again.
 
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running the 7 every 15 minutes would be a mistake in my eyes, it is busy enough at the every 10 mins still especially the fact it is run predominantly with E200EV's, i know there is the odd decker but the Summerston- City Centre part of that route is probably the busiest
The 7 obviously being unchallenged by another service between Summerston and the City Centre via Gilshochil is why it’s busier in this area, the south-East end of the route also has the 267 & 18 running via Rutherglen.

Only First Glasgow are responsible for getting themselves into this hole of single deckers.

The 1 can stay pretty much as is due to so many variations etc, the 2 does need deckers at peak times particularly i would say and the 3 could possibly be cut to every 15 minutes but that does do sections of route that aren't really covered by any other buses.
The 2, ideally? Dual-Door Double Deckers on a 10-12 minute service, hypothetically if I was a company director here I would certainly under no circumstances start trying to mix Single & Doubles on the same route, it’s just creates a headache for the allocations of vehicles for the morning rollout of the depot trying to place certain vehicles onto specific duty boards for specific times, the reason you near always see branded buses on other routes is for this specific reason, it isn’t needed.

The 3 is an odd one as well, not that this is a route that I’ve driven but it’s seems to be quiet in some area but then much busier in others, because of the reduced frequencies across Glasgow Double Deckers are a much more suitable choice.

the 4 seems to have gone downhill since being pulled from Knightswood, as has been said the 8 and 90 are similar that they carry a lot of passengers between "sections" of the route.
The biggest problem yet again like most other routes across Glasgow is the congestion along the current route, particularly at Charring Cross.

The lower frequency 8 & 90 are particular necessary routes, many who use them will have social necessity of using them.

I havent used the buses in a while granted but it seems that its the supposedly more frequent routes that are suffering massively in terms of cancellations by the looks of things but the problem is if you try and cut half of these even by a bus or 2 then the buses on the route get overcrowded and people begin to get left at stops and then the cycle repeats. IE the 75 is every 12mins at the moment, it used to be every 10 and cutting it to 15 it would begin to struggle.
one oversight that First Glasgow could’ve perhaps been a culprit of is there purchase of smaller/shorter models thus lesser capacity, compare this to our sister city in the east and you’ll find much longer/larger models.

i think the 60 needs to go back to the way it used to be as the 40, which used to be every 10 minutes so for it to go from that to every 30 minutes is quite shocking especially when it was probably one of Parkheads flagship services, i dont know how busy the 60a is from Canniesburn to Milngavie but i think its better to withdraw it all together and put the 60 back to every 15 minutes at least and have a New service from the City Centre to Milngavie.
In the areas that much of the 60 covers especially in Clydebank and Drumchapel is covered by other services to various other locations for shopping or work etc, generally speaking the 60 doesn’t need a 10 or 15 minute service in the Drumchapel/Clydebank area.

The east-end is where combined the 60/60A is busiest and this is where the frequency needs to be maintained which of course creates a problem.

Maryhill isn’t quite the problem provided that hypothetically the 61 could be kept reliable in this location.

A problem of the privatised industry and the way that leaves services as a whole very dissected which is where the 60A should acceptably be left hourly between Milngavie & City Centre.
 
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PaulMc7

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This is my first week using buses off peak on a consistent basis for months other than holidays from work and the inconsistencies in passenger loadings is why I could see a lot of cuts coming sooner rather than later. Below is what I've done today:

The 1 I got barely had anyone on it until Scotstoun, the 6 I got to Govanhill had about 4 people including me and got there 3 mins early, the 3 was no busier and got to Silverburn 8 mins early and despite sitting at stops multiple times, was still early at Cardonald. The 9 into the City Centre again got very busy and then my 1C wasn't overly busy.

A lot of the other buses I passed weren't very busy either to be quite honest. There is only so long First will give it in my opinion especially now with funding cut. I doubt the earnings from peak time journeys will be enough to cover for off peak losses.
 

Glasgowbusguy

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This is my first week using buses off peak on a consistent basis for months other than holidays from work and the inconsistencies in passenger loadings is why I could see a lot of cuts coming sooner rather than later. Below is what I've done today:

The 1 I got barely had anyone on it until Scotstoun, the 6 I got to Govanhill had about 4 people including me and got there 3 mins early, the 3 was no busier and got to Silverburn 8 mins early and despite sitting at stops multiple times, was still early at Cardonald. The 9 into the City Centre again got very busy and then my 1C wasn't overly busy.

A lot of the other buses I passed weren't very busy either to be quite honest. There is only so long First will give it in my opinion especially now with funding cut. I doubt the earnings from peak time journeys will be enough to cover for off peak losses.
This week is an odd ball as it is October week and the schools are off. Lots of parents are working from home and the crap weather puts a dampener on travel.
 

PaulMc7

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This week is an odd ball as it is October week and the schools are off. Lots of parents are working from home and the crap weather puts a dampener on travel.
It's normally busier when the schools are off from experience. This is why I'm surprised with how few kids seem to be out. Towards the end of the Summer holidays, even when it rained some of my buses going to and from work had more kids than adults still. I'd imagine it's quite worrying from a company point of view when even some of the busiest services pre-covid can be absolutely dead off peak now.

I'd love to know what services are now loss making that have survived so far. I'd imagine the ones we lost during Covid weren't the only ones under threat if government funding was cut earlier than it was.
 

route101

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Oh, the 7A can be a nightmare for cancellations. I think they should cut the Summerston - City Centre part of that route and concentrate on the St.Enoch Centre - Cambuslang part of that route. Leave the 7 as it is if that makes sense?

Perhaps maybe remove the 9A as well to allow the 9 to be more of a focus (make it every 5 minutes to Paisley - City Centre), and they could maybe make a new route that runs from Braehead to Silverburn or something...

Just my suggestions I guess
The 9A was the old 54 route into Penilee. First 53 used to run from Braehead to Silverburn.
 

PaulMc7

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The 9A was the old 54 route into Penilee. First 53 used to run from Braehead to Silverburn.
The Paisley Road West services have actually changed a fair bit over the years. The 9 and 34 remain the only services that have been there for years and even they've changed a bit.

The 10 was the 56, a 55 used to run to Braehead, the 54 ran to Penilee following the 9A route and that 53 ran too.

It's not really a corridor that could be changed much to help services either unfortunately. Reliability isn't particularly good especially at peak time. Getting a 9/9A can actually be pretty difficult as the day goes on with most of them full leaving Union Street.
 

sannox

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The 9A was the old 54 route into Penilee. First 53 used to run from Braehead to Silverburn.

Only for a year or so. The 53 was mainly Silverburn to Glasgow via Crookston Castle bus which still runs McGill's SPT contracted 153. When they pulled the 22 from Silverburn to Braehead and the 55 from Glasgow to Braehead (which bizarrely Cumbernauld ran!) they put the 9A to cover the Penilee bit and the 53 to cover the Pollok bit. 53 was then replaced by the 49.
 

PaulMc7

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You can always rely on politicians for a lot of buzzwords in an article.


Angry Glasgow councillor hits out at 'terrible' bus service in city.

East End councillor and Glasgow Conservative leader Thomas Kerr said he had waited over an hour for a service and had seen buses on the time table "vanish off the face of the earth" while trying to commute.

A Glasgow councillor has vowed to improve public transport services across the city after waiting more than an hour for a bus to the East End.

Conservative group leader Thomas Kerr says the First Bus service is “absolutely terrible” with buses not turning up on time and “vanishing off the face of the earth”.

Councillor Kerr claims he attempted to get the 38B bus back to Shettleston from George Square everyday last week but it arrived more than 60 minutes late.

He said: “I have left the office at a specific time to get the bus home and I have stood for over an hour waiting.

“One day last week there were three buses due to turn up and all of them disappeared off the face of the earth.

“The app said it was on its way and five minutes away but when it approached the Kingston Bridge, the bus just disappeared into thin air. It’s a real issue as I travel by bus every single day.

“The council keeps going on about sustainable transport and reducing air pollution but how can you encourage people to stop using their car or introduce a low emission zone when the bus service is so unreliable.”

Councillor Kerr says he will write to First Bus to try and solve the issue and hopes to arrange a meeting with them.

He added: “Bus services in the city simply haven’t been good enough for too long. Having experienced this myself recently, I am determined to get operators to improve their performance.

“I am particularly worried about what a lack of or poor bus services mean for my elderly and vulnerable constituents in particular.

“I will be writing to First Bus to highlight my concerns and will be meeting them in the near future too.

“As frustrated as I am with current levels of service, I am far from convinced that things would be any better under the ownership of the council, given their failures elsewhere in running vital services.”

Glasgow City Council has confirmed it is still focussed on exploring all options for bus governance.

A council spokesperson said: “Through our transport strategy we are committed to achieving world-class public transport for all users in Glasgow and for the system to be integrated and accessible to encourage greater patronage and a reduced reliance on cars.
“Subject to committee approval and once elements of the relevant legislation are enacted, we are proposing to seek funding to explore how city bus services could be operated in the future, whilst also moving forward in the interim on discussions on the potential development of a statutory partnership that can establish a range of service standards that benefit bus passengers.”

A spokesperson at First Bus added: “We recommend that Cllr Thomas Kerr gets in touch with us to discuss this matter in further detail – we’d be happy to speak with him.”
 
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Bus Lightyear

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You can always rely on politicians for a lot of buzzwords in an article.

Conservative politicians should be the last people on earth to complain about anything never mind bus services.

And the 38B doesn't go to Shettleston.

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The 2, ideally? Dual-Door Double Deckers on a 10-12 minute service
Dual door buses in Glasgow I'm afraid are a complete non-starter. It was tried with the 1972-73 batch of Leyland Atlanteans (LA501-700) and it wasn't long before they were converted or sold off in original condition. The other issue is that bus stop infrastructure is totally inadequate in some places - see Hope Street at Central and Partick Interchange for example.

The operation of dual door buses outwith London has become gradually less common over the years throughout the UK.
 
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PaulMc7

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Conservative politicians should be the last people on earth to complain about anything never mind bus services.

And the 38B doesn't go to Shettleston.
I 100% agree with you on that especially as Brexit was their mess and part of the staffing issues everywhere. I reckon we would still have some of the more frequent services on their pre-covid frequency had Brexit not been such a shambles for staffing.

Some people do refer to Budhill Park etc as still part of Shettleston to be fair plus with where Shettleston train station they do have a slight point. Looking at it on Google Maps it's more Budhill than Shettleston but it's very close.

It reminds of me of what happens with Auchinairn/Bishopbriggs too. The Westerhill terminus is absolutely in Bishopbriggs yet buses display Auchinairn.

We also had the constant changes on display with the 38s with the Rouken Glen terminus. I remember when it either said Thornliebank or Speirsbridge to go with the roundabout.
 

Bus Lightyear

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I 100% agree with you on that especially as Brexit was their mess and part of the staffing issues everywhere. I reckon we would still have some of the more frequent services on their pre-covid frequency had Brexit not been such a shambles for staffing.

Some people do refer to Budhill Park etc as still part of Shettleston to be fair plus with where Shettleston train station they do have a slight point. Looking at it on Google Maps it's more Budhill than Shettleston but it's very close.

It reminds of me of what happens with Auchinairn/Bishopbriggs too. The Westerhill terminus is absolutely in Bishopbriggs yet buses display Auchinairn.

We also had the constant changes on display with the 38s with the Rouken Glen terminus. I remember when it either said Thornliebank or Speirsbridge to go with the roundabout.
The 38 suffix terminus is in Spiersbridge but I suppose the reason Rouken Glen is shown on screens as its more well known to the common Joe.
 

PaulMc7

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The 38 suffix terminus is in Spiersbridge but I suppose the reason Rouken Glen is shown on screens as its more well known to the common Joe.
Considering that Rouken Glen Park is one of the better ones and very well visited it does certainly make sense from that point of view.

First need to find a way to entice new passengers and everything being as simple as possible is key to that. On another note, as much as a tap on, tap off system should help people, it doesn't seem like it's done much of that from what I've seen.

A worryingly high amount of the ticket machines to the side don't seem to work and overcharging people does seem to happen an awful lot. A lot of the drivers don't seem to explain it too well either so people forget to tap off too.

Is there anything else First could do to help people just now? Obviously from my point of view, the sooner we have a fully functioning cancellations feature the better and social media should be ran from the depots but I doubt that will ever happen. The other thing would be changing the app so the live times aren't predictions either as the Twitter team explain to people an awful lot each day.
 

PaulMc7

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Just like every operator in the UK they need drivers. Until that is solved there is very little else they can do.
I just feel like the communication of cancellations is so poorly done. From what I've seen, it's roughly 2 months to 10 weeks at this point from when the app cancellations feature started to be tested on the app. The fact we don't have it fully operating is worrying.
 

route101

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Considering that Rouken Glen Park is one of the better ones and very well visited it does certainly make sense from that point of view.

First need to find a way to entice new passengers and everything being as simple as possible is key to that. On another note, as much as a tap on, tap off system should help people, it doesn't seem like it's done much of that from what I've seen.

A worryingly high amount of the ticket machines to the side don't seem to work and overcharging people does seem to happen an awful lot. A lot of the drivers don't seem to explain it too well either so people forget to tap off too.

Is there anything else First could do to help people just now? Obviously from my point of view, the sooner we have a fully functioning cancellations feature the better and social media should be ran from the depots but I doubt that will ever happen. The other thing would be changing the app so the live times aren't predictions either as the Twitter team explain to people an awful lot each day.
Quite often the tap off reader is not working, I believe you can tap off on the driver's ticket machine. This is not just a Glasgow problem I have noticed this down south.
 

PaulMc7

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Quite often the tap off reader is not working, I believe you can tap off on the driver's ticket machine. This is not just a Glasgow problem I have noticed this down south.
I've seen people use the driver's ticket machine quite a few times now. I'd imagine by having to do it that way, those added seconds add up across a long, busy route. It just seems to be delays that are avoidable.
 

computerSaysNo

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Quite often the tap off reader is not working, I believe you can tap off on the driver's ticket machine. This is not just a Glasgow problem I have noticed this down south.
I've seen people use the driver's ticket machine quite a few times now. I'd imagine by having to do it that way, those added seconds add up across a long, busy route. It just seems to be delays that are avoidable.
Of the three times I've used TOTO (tap on tap off) I've had the "off" reader fail on me once; I did think the driver would be able to allow me to tap off on their own ticket machine but they said there was nothing they could do (or rather they shrugged their shoulders and didn't say anything).
Which reminds me I still haven't checked my balance from that day to see how much I was actually charged.
 
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Conservative politicians should be the last people on earth to complain about anything never mind bus services.

And the 38B doesn't go to Shettleston.

== Doublepost prevention - post automatically merged: ==


Dual door buses in Glasgow I'm afraid are a complete non-starter. It was tried with the 1972-73 batch of Leyland Atlanteans (LA501-700) and it wasn't long before they were converted or sold off in original condition. The other issue is that bus stop infrastructure is totally inadequate in some places - see Hope Street at Central and Partick Interchange for example.

The operation of dual door buses outwith London has become gradually less common over the years throughout the UK.
The 38B running only half hourly doesn’t help when one does not run, especially if you’ve turned up for a specific journey on the timetable which, with a half hourly service, is the most likely scenario.

If they’ve worked in London for decades why has it never caught on elsewhere? Oh sorry Edinburgh includes this now, I’ve used their dual-door buses there and by now most know exactly how they work. It’s not perfect but it works.
Considering that Rouken Glen Park is one of the better ones and very well visited it does certainly make sense from that point of view.

First need to find a way to entice new passengers and everything being as simple as possible is key to that. On another note, as much as a tap on, tap off system should help people, it doesn't seem like it's done much of that from what I've seen.

A worryingly high amount of the ticket machines to the side don't seem to work and overcharging people does seem to happen an awful lot. A lot of the drivers don't seem to explain it too well either so people forget to tap off too.

Is there anything else First could do to help people just now? Obviously from my point of view, the sooner we have a fully functioning cancellations feature the better and social media should be ran from the depots but I doubt that will ever happen. The other thing would be changing the app so the live times aren't predictions either as the Twitter team explain to people an awful lot each day.
Ticketer is the most horrendous machine I’ve ever worked. They're laggy & slow, the touch screen is imprecise to inputs and the clunky contactless ticketing is another major error in part of the companies choosing to use the ticketer machine.

Just like every operator in the UK they need drivers. Until that is solved there is very little else they can do.
You can say goodbye to this ever happening for First Glasgow, I personally guarantee this. They may at some point make out that things are improving, they're not.

Quite often the tap off reader is not working, I believe you can tap off on the driver's ticket machine. This is not just a Glasgow problem I have noticed this down south.
You can almost think of it as a half-backsided way the company have yet again not really thought it through before going down this road.

They have not really put it in practice as a trial and those who have likely made this choice of ticketer most likely have very little experience in the day to day life of a bus service.
I just feel like the communication of cancellations is so poorly done. From what I've seen, it's roughly 2 months to 10 weeks at this point from when the app cancellations feature started to be tested on the app. The fact we don't have it fully operating is worrying.
The trajectory of the industry is worrying let alone a poorly implemented feature which quite frankly is a waste of time in part because of the meagre effort at First.
 
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PaulMc7

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The 38B running only half hourly doesn’t help when one does not run, especially if you’ve turned up for a specific one on the timetables which with a half hourly service is the most likely scenario.

If they’ve worked in London for decades why has it never caught on elsewhere, oh sorry Edinburgh includes this now, I’ve used there dual-door buses there and by now most know exactly how that work, it’s not perfect but it works.

Ticketer is the most horrendous machine I’ve ever worked, there laggy & slow, the touch screen imprecise to inputs, the clunky contactless ticketing is another major error in part of the companies choosing to use the ticketer machine.


You can say goodbye to this ever happening for First Glasgow, I personally guarantee this, they may at some point make out that things are improving, there not..


You can almost think of it as a half-backsided way the company have yet again not really thought it through before going down this road.

They not really put it in practice as a trial and the ones who have likely made this choice of ticketer most likely have very little experience in the day to day life of a bus service.

The trajectory of the industry is worrying let alone a poorly implemented feature which quite frankly is a waste of time in part because of the meagre effort at Firsts.
No cancellation feature is ever a waste of time to be honest especially now in situations like the current one. A lot more resources need to be put into customer service and apps than there is currently to be honest. Knowing services are cancelled is a lot better than the app's current situation which is why the feature should have been implemented months ago.

Funding has to rival what trains get IMO but I don't expect our government to get that right. There are other issues to fix but funding and the regulation and monitoring of working conditions are huge and it's a damn shame we are in a country of very few people that understand what's required and the general public act like First are the only ones with staffing issues when in reality it's everywhere in most industries.

Money is something that needs to be thrown regardless because ultimately in a cost of living crisis, people will follow that. It's not the only factor but right now it's the biggest.

The telling thing for me is that there's never been any actual strikes by drivers either. The payrise last year came because of threats of strikes but the unions haven't went ahead with any or threatened it again other than for cleaners and shunters earlier this year.
 
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GusB

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Could we please stop banging on about the cancellation feature on the app? It's becoming rather boring to read the same thing on a daily basis. If you are personally affected by a cancellation, fine - have a grumble about it, but anyone who feels so strongly about it should be directing their ire towards First. Otherwise, we get the point.
 

PaulMc7

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Could we please stop banging on about the cancellation feature on the app? It's becoming rather boring to read the same thing on a daily basis. If you are personally affected by a cancellation, fine - have a grumble about it, but anyone who feels so strongly about it should be directing their ire towards First. Otherwise, we get the point.
It's relevant to the current situation unfortunately so it will come up. With First currently, it's either vehicle repaints, an order being finished in the coming weeks or driver shortages. Unless something dramatic comes up there's nothing else to really feature on here. There's even been bits of information about what working conditions etc are like as a result of driver shortages/cancellations being mentioned that's created conversations. That's only a good thing.
 
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