renegademaster
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Your putting the passengers of 2tph onto a 1tph service often formed shorter. That's going to be some very packed trains with a good chunk of the peak probably being forced to wait an hour for the next train
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Disruption on HS1 due to signalling problems caused by flooding in the Thames Tunnel.
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thedbdiboy
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Yes, but that's because tickets for domestic National Rail services are covered by the National Rail Conditions of Travel which don't apply to Eurostar
Could they at least not run the trains full from Paris etc and disembark at Ashford/Ebbsfleet? Then run empty the other way? Given all passport checks have already been done? Obviously doesn't help people coming from the UK but at least gets rid of half the passengers?
That comes from the NRCoT rather than law, and Eurostar aren’t subject to the NRCoT.
They still have to go through customs on arrival, which will be slow. But moreover, if 900 people get off a 374, where do they go next? That’s a lot of buses, or three 395s full.
HamworthyGoods
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They return to Lille.
johncrossley
Established Member
It was so much better before Eurostar. There were so many ferry routes and walk on fares were affordable. There were so many alternatives in the event of disruption.
Except when there was fog on the channel - and Europe was cut off !
Peterthegreat
Established Member
And you had six hours to spare.
Eurostar announced they’re running their full service tomorrow.
Would be nice if they ran additional services like the last disruption (the eurotunnel strike I think) to ferry some stranded people home.
3 serious incidents in a month makes me worried for my next Eurostar trip.
Would be nice if they ran additional services like the last disruption (the eurotunnel strike I think) to ferry some stranded people home.
3 serious incidents in a month makes me worried for my next Eurostar trip.
Or stuck on the boat while it couldn't dock due to turbulence !
We were never given a leaflet when this went wrong last week. We got a text and an email after we got to london. The email gave three options. Rebook. Cancel and get vouchers. Cancel and get refund. Cancel meant fill in a feedback form, so a bit confusing and looked like a website bug.
Never told anything about the option to claim for hotels, taxies or food. Not even clear if we were supposed to go home or wait. Never told what our rights were under CIV rules and had to pay to cancel SNCF fares, which had to be booked separately as eurostar and sncf have different booking windows. We were also on london international (civ) uk tickets and had no idea whether they were still valid to try again. Really confusing.
We would have happily got a eurostar or equivalent down to Dover, gone over on a ferry done the schengen thing, then got a connecting eurostar or equiv down to Paris. Or done whatever eurostar offered if they needed to put people in hotels, send people different ways, etc. Our problem with all of this is that we were not told what we could do, had to trust that we had no other rights, and considered ourselves lucky we were outbound. Hence my question about CIV.
Some if us got hit outbound last week and then again inbound. I'd imagine there are quite a few people that have had that.
Eurostar just refunds the money and washes their hands. It's ridiculous to read that there is a consensus that they could not have done more, especially when public confidence in rail needs a boost for the environmental benefits and many politicians trying to promote low carbon.
I guess I'm in the wrong forum, but could really use a pointer on civ rights and whether or not we can get some compensation after having a refund as we have not been told what we were entitled to.
Never told anything about the option to claim for hotels, taxies or food. Not even clear if we were supposed to go home or wait. Never told what our rights were under CIV rules and had to pay to cancel SNCF fares, which had to be booked separately as eurostar and sncf have different booking windows. We were also on london international (civ) uk tickets and had no idea whether they were still valid to try again. Really confusing.
We would have happily got a eurostar or equivalent down to Dover, gone over on a ferry done the schengen thing, then got a connecting eurostar or equiv down to Paris. Or done whatever eurostar offered if they needed to put people in hotels, send people different ways, etc. Our problem with all of this is that we were not told what we could do, had to trust that we had no other rights, and considered ourselves lucky we were outbound. Hence my question about CIV.
Some if us got hit outbound last week and then again inbound. I'd imagine there are quite a few people that have had that.
Eurostar just refunds the money and washes their hands. It's ridiculous to read that there is a consensus that they could not have done more, especially when public confidence in rail needs a boost for the environmental benefits and many politicians trying to promote low carbon.
I guess I'm in the wrong forum, but could really use a pointer on civ rights and whether or not we can get some compensation after having a refund as we have not been told what we were entitled to.
johncrossley
Established Member
Not every crossing was affected by fog at the same time and fog usually cleared away after a few hours.
Get the service to Cannon St via Faversham.
For a start they don't have an alternative classic Southeastern service to use.
Peterthegreat
Established Member
Indeed. I have had that pleasurable experience.
How many people do you think have considered such routing? Maybe Eurostar staff who are more travel-savvy could suggest it, but also they'd have to persuade someone that's the only option.
Is there availability? No doubt this would be one of the next things I'd consider (after flights).
johncrossley
Established Member
That's just one possibility. Consider how many cities have direct flights to both London and Paris. You could connect through nearly all major cities in Europe and many smaller cities.
Indeed. Pity the poor sods who had to clean the thing afterwards !
Cost: Some people have to wait an extra hour.
Benefit: a far larger number of people don't have to wait an extra day.
I suppose I was wondering whether ferries tend to book to their absolute maximum capacity, or whether they have the equivalent of "standing room" on other modes.
Gloster
Established Member
There appears to be a slight problem with going by ferry. According to The Man in Seat 61 there are only three ferries each day from Dover to Calais that take passengers, all P&O. There are also, he reports, 90 minute check-ins. A quick check suggests that this is so.
Ah, that's interesting. There were clearly a lot more pre-chunnel.
Killingworth
Established Member
Then consider how to get to one of them from St Pancras, and then from the airport in the chosen country to where you really want to be.
Money no object, of course.
I'd be considering hiring a car and taking a ferry across - or going home for my own car if near enough!
Eurostar have also posted on X to say so.
johncrossley
Established Member
Eh? All London airports are easily accessible from St Pancras. You don't need to leave the intermediate airport although you may choose to if you've got time. Similarly, you can easily get to anywhere in Paris from any of the Paris airports .
WelshBluebird
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Of course, one issue with alternative arrangements is simply the scale. Its one thing for passengers to take it on themselves to book a flight or a ferry, but there's no way there's enough capacity for Eurostar to pay for everyone affected affected to travel by alternative means. So given that, what would they do? First come first serve for the first few hundred people and then sod everyone else? How is that any better?
I would have thought that in any competent company; both would be near the top of their manifestly forseeable operations risk assessment list with detailed mitigation planned that was slightly more comprehensive than handing out dubious leaflets, shouting wibble, putting their underpants on their head and sticking pencils up their nostrils.
Said scenarios being:
1) Channel Tunnel Shut.
2a) Line blocked between Ebbsfleet and Stratford.
(2b and 2c being line blocked between Ashford and Ebbsfleet and line blocked between Stratford and St Pancras).
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