Hi all,
I'm looking for some advice. Last week my partner and I travelled between Chester and Liverpool lime street. My partner booked the tickets via thetrainline.com while we were walking to the station. My partner is from Sweden and didn't realise there were different routes available between Chester and Liverpool, one with TFW and one Merseyrail. Of course we ended up on the wrong train, she had bought one via Runcorn and we ended up on the Merseyrail train. Our tickets were checked on the train and we were issued with a £100 penalty fare (each) which was something of a shock given that we had purchased tickets before travel and it was obviously just an innocent mistake. My question is whether or not the penalty fair is legal given that we had tickets but were off route? There was no warning on the route when buying the ticket and ticket doesn't say TFW only, just route via Runcorn. Shouldn't this have been a new ticket / excess charge rather than a penalty? Ticket and image of penalty attached. We are going to try appealing. Any advice much appreciated!
Thanks,
John
I'm looking for some advice. Last week my partner and I travelled between Chester and Liverpool lime street. My partner booked the tickets via thetrainline.com while we were walking to the station. My partner is from Sweden and didn't realise there were different routes available between Chester and Liverpool, one with TFW and one Merseyrail. Of course we ended up on the wrong train, she had bought one via Runcorn and we ended up on the Merseyrail train. Our tickets were checked on the train and we were issued with a £100 penalty fare (each) which was something of a shock given that we had purchased tickets before travel and it was obviously just an innocent mistake. My question is whether or not the penalty fair is legal given that we had tickets but were off route? There was no warning on the route when buying the ticket and ticket doesn't say TFW only, just route via Runcorn. Shouldn't this have been a new ticket / excess charge rather than a penalty? Ticket and image of penalty attached. We are going to try appealing. Any advice much appreciated!
Thanks,
John