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So many announcements, so few people taking them on board

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Sad Sprinter

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I was at Clapham recently-I know exactly what you mean. From what I was told there is a Swr staff shortage at Clapham so they are using agency staff on platform 5/6 for the time being.

Staff on full form against this morning. They seemed to have turned off the automatic announcements in favour of constant, loud manual announcements.
 
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Via Bank

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I did think to myself this morning 'would you just shut the hell up!' on a Northern service

"Welcome aboard this Northern service to...calling at..."
"Please take some time to read the safety notices..."
"Smoking and vaping not permitted..."
"You need a valid ticket to travel..."
"Please remain vigilant...61016"

No pause throughout just a constant stream of waffle

Then just to rub salt in the wound as soon as the train departs "This is the Northern service to...the next station is..." YES YOU JUST TOLD ME THAT!

The video below illustrates this :-

Quite impressive that they’ve managed to make the text on the display more wordy than the announcements, on a tiny screen with related information not grouped together. Great job guys. Well done. :rolleyes:
 

CaptainHaddock

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I did think to myself this morning 'would you just shut the hell up!' on a Northern service

"Welcome aboard this Northern service to...calling at..."
"Please take some time to read the safety notices..."
"Smoking and vaping not permitted..."
"You need a valid ticket to travel..."
"Please remain vigilant...61016"

No pause throughout just a constant stream of waffle

Then just to rub salt in the wound as soon as the train departs "This is the Northern service to...the next station is..." YES YOU JUST TOLD ME THAT!

The video below illustrates this :-

Indeed. This is why these days you need to put your headphones on as soon as you get on a Northern train otherwise you have to put up with this constant stream of irrelevant waffle. Which is annoying because sometimes you might miss out on something you actually need to know, such as the conductor announcing that the train will be skipping your stop - an increasingly common thing on late-running Northern trains.
 

railfan99

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On my consecutive Septembers (2022/2023) in the UK travelling by rail, at first I found that oft-repeated statement 'See it. Say it. Sorted' or whatever mildly amusing, but like many on-board rail announcements in Western English-speaking countries, it was repeated far too often.

Irritating, not that my local government-owned rural rail operator V/Line is much better, making its conductors deliver a spiel perhaps a bit shorter than in England, but not by much.

Managers who authorise this incessant 'noise' must justify what can be their obscene salaries.
 

DC1989

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I remember the Government did a big announcement about stopping this didn't they? Clearly it was another lie from them

I imagine it's the type of thing that if anyone tries to argue against in meetings then they are shouted down about safety etc. And of course nobody wants to be told that they don't care about passenger safety.
 

talldave

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I remember the Government did a big announcement about stopping this didn't they? Clearly it was another lie from them

I imagine it's the type of thing that if anyone tries to argue against in meetings then they are shouted down about safety etc. And of course nobody wants to be told that they don't care about passenger safety.
But it’s like password security - go overboard with the requirements and you undermine the whole thing because users have to write it down. There are so many announcements that headphones go in on boarding and none of the announcements are heard.
 

Parallel

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I remember the Government did a big announcement about stopping this didn't they? Clearly it was another lie from them
I’m under the impression that quite a few of the announcements are DfT mandated! I think the train must be at least announced when the train is approaching the platform as a minimum as is See it, say it, sorted, and the frequency of on board announcements which should be announced when a train is arriving at a station, when a train is in a station and when the train is leaving the station. I’d imagine the length on board of announcements is down to the TOCs though, because you do get a lot more automated waffle on some TOCs than others.r
 

jamieh27

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I’m under the impression that quite a few of the announcements are DfT mandated! I think the train must be at least announced when the train is approaching the platform as a minimum as is See it, say it, sorted, and the frequency of on board announcements which should be announced when a train is arriving at a station, when a train is in a station and when the train is leaving the station. I’d imagine the length on board of announcements is down to the TOCs though, because you do get a lot more automated waffle on some TOCs than others.r
Govia announcements are pretty minimal with just one announcement per train (when the train approaches) on Southern and formerly Southeastern and West Midlands Train (previously London Midland), I prefer at least two announcements per train because its more appropriate like Elizabeth Line does with the Atos system and only generic announcements Anne makes is BTP 61016 and TfL travel information (apart from Stratford as she announces smoking, CCTV and luggage used from National Express era).
 

coxxy

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13/14 at piccadilly is an absolute nightmare at the minute. Constant shouting over the tannoy by network rail staff, can hear yourself think sometimes.
 

jamieh27

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13/14 at piccadilly is an absolute nightmare at the minute. Constant shouting over the tannoy by network rail staff, can hear yourself think sometimes.
It's awful at Manchester Piccadilly I mean theres two colour lines ones yellow and one red, better to have stuck with just a yellow line.
 

coxxy

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Yeah they've managed to cause so much confusion for passengers its unreal.
 

al78

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But it’s like password security - go overboard with the requirements and you undermine the whole thing because users have to write it down.
Or use a password manager like KeyPass.
 

DannyMich2018

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Just boarded a train at Leicester. The African man in the gangway (1st coach at front) way playing very loud music , the driver came out so tell him to turn it down. This is to be applauded.
 

Krokodil

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Just boarded a train at Leicester. The African man in the gangway (1st coach at front) way playing very loud music , the driver came out so tell him to turn it down. This is to be applauded.
Creates a distraction in the cab. There's a reason for those notices on the back of the door.
 

Pakenhamtrain

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On my consecutive Septembers (2022/2023) in the UK travelling by rail, at first I found that oft-repeated statement 'See it. Say it. Sorted' or whatever mildly amusing, but like many on-board rail announcements in Western English-speaking countries, it was repeated far too often.

Irritating, not that my local government-owned rural rail operator V/Line is much better, making its conductors deliver a spiel perhaps a bit shorter than in England, but not by much.

Managers who authorise this incessant 'noise' must justify what can be their obscene salaries.
Metro is far worse. Using the PA function on the DRTS to send messages from the "Network Control Centre"

My driver mate will just shut it up.
 

DelW

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I'm currently on a GWR 2x5 train which will divide at Swansea, with one set continuing to Carmarthen. The auto announcements say it's the rear set that is terminating at Swansea, but every time it plays, the TM comes on to say no, it's the rear set that is continuing to Carmarthen - so we're getting twice the number needed :'(. Fortunately I'm not going that far, so it doesn't matter to me.
 

Via Bank

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I'm currently on a GWR 2x5 train which will divide at Swansea, with one set continuing to Carmarthen. The auto announcements say it's the rear set that is terminating at Swansea, but every time it plays, the TM comes on to say no, it's the rear set that is continuing to Carmarthen - so we're getting twice the number needed :'(. Fortunately I'm not going that far, so it doesn't matter to me.
Here's a question: why does this nonsense just keep happening? Are the PIS on these trains just very difficult to configure correctly? Are the TMs and Drivers not given instructions on how to set them up? Or is there some kind of defect?

You often find similar issues with stations and train PIS where incorrect information is given because they're misconfigured - and I do wonder whether it's very hard to configure them properly, or if it's just that people don't bother.
 

birchesgreen

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I was sat on an EMR train yesterday right at the back, the guard opened the door and asked me if i had heard the announcements, i hadn't as apparently it wasn't working in that car. I should have added, "Thank god!"
 

LUYMun

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On the underlying issue of being in the right carriage to get off. I do think more could be done especially at termini to make it more visible on the platform which is the 6th/8th/nth carriage is.

Even as something who is aware of the issue, it isn't as clear as it should be. And for less regular users, who don't always appreciate the criticality of info like knowing the train length from the board, more could be done. A few simple physical signs and boards on platforms like "For Station X, this carriage and forward" would have a big impact
I only know from experience that GWR has made an attempt in getting passengers to stand for the correct part of the train at the platform, whereby zoning areas and stating "this train will depart from zones 1 to 4."
 

robert thomas

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I only know from experience that GWR has made an attempt in getting passengers to stand for the correct part of the train at the platform, whereby zoning areas and stating "this train will depart from zones 1 to 4."
People still take no notice of the zonemarkings on the platform. In Cardif when trains are shown as stopping in zones 1-5 on platform 3 passengers still wait in the middle of the platform(zones 6-8) and rush forward when the train stops beyond them.
 

Bikeman78

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I'm currently on a GWR 2x5 train which will divide at Swansea, with one set continuing to Carmarthen. The auto announcements say it's the rear set that is terminating at Swansea, but every time it plays, the TM comes on to say no, it's the rear set that is continuing to Carmarthen - so we're getting twice the number needed :'(. Fortunately I'm not going that far, so it doesn't matter to me.
That has happened on every Carmarthen train I've been on. I don't see the point in mentioning it before Neath. Most people will get off long before Swansea. There is plenty of time to switch units at Swansea. It's impossible to switch units on the move so once someone is in the wrong unit, they might as well remain seated until Swansea and move there.
 

londonmidland

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I think the train must be at least announced when the train is approaching the platform as a minimum
How on earth have Network Rail got away with not announcing any services as they approach the platforms at Birmingham New Street?

They used the excuse of noise pollution to silence the P.A, but surely this breaches accessibility policies?

It’s been like this for several years now.
 

jamieh27

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How on earth have Network Rail got away with not announcing any services as they approach the platforms at Birmingham New Street?

They used the excuse of noise pollution to silence the P.A, but surely this breaches accessibility policies?

It’s been like this for several years now.
Network Rail would most likely misuse and abuse policies anyway they can.
 

londonmidland

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Network Rail would most likely misuse and abuse policies anyway they can.
I had a discussion with the station manager of Birmingham New Street and he said he’d silent all announcements if he could… :rolleyes:

Definitely something a bit suspect happening here me thinks.
 

jamieh27

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I had a discussion with the station manager of Birmingham New Street and he said he’d silent all announcements if he could… :rolleyes:

Definitely something a bit suspect happening here me thinks.
Wow, that basically saying someting. I hope GBR isn't far off because I think Network Rail have really gone down the pan at this rate.
 
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