Can anyone tell me what happened on the Hayes train tonight, it was late running and crowded due to signal failure and the cancellation of the previous service. At New Cross all passengers were asked to leave the train and cross to platform C (over the footbridge), that our train was not going anywhere due to a disruptive passenger. I jumped on the Dartford train to Lewisham in case the next Hayes train was problematic, at least there’s busses from there. But a few minutes later a virtually empty Hayes train came in now terminating at Elmers end ... the train we’d all been asked to exit. The (same) driver announced a delay apology due to a disruptive passenger. What really happened here, the passengers now on platform C at New Cross were all left behind