I put this here under "other post-travel ticketing issues".
Yesterday (4th Apr), I used keyGo for the first time. Not totally unexpectedly, the recorded activity does not match my travel. The website says "Amend before 13th Apr 2023", but I can't find where to make the appropriate amendments. Does anybody know where this can be found ? Also, is there a helpline (not the 20 day response time form) ?
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My main interest is finding a way to make amendments, but for anybody who wants to ponder what went wrong...
Entered at Stevenage, barrier was open (so no help as an indication of acceptance), first use of keyGo, so needed to be activated, multiple beeps, I was looking at the LCD text display so did not see the LEDs
Hence, tapped again and got a beep plus green LED , no activity recorded from either tap
(Travelled)
Exited at Hertford North, beep, green LED, barrier opened, recorded as Tap in
Later, entered at Hertford North, beep, green LED, barrier opened, recorded as Tap out
(Travelled)
Exited at Stevenage, beep, green LED, barrier opened, no activity recorded
Result:
Yesterday (4th Apr), I used keyGo for the first time. Not totally unexpectedly, the recorded activity does not match my travel. The website says "Amend before 13th Apr 2023", but I can't find where to make the appropriate amendments. Does anybody know where this can be found ? Also, is there a helpline (not the 20 day response time form) ?
--------------------------------------------------------------------
My main interest is finding a way to make amendments, but for anybody who wants to ponder what went wrong...
Entered at Stevenage, barrier was open (so no help as an indication of acceptance), first use of keyGo, so needed to be activated, multiple beeps, I was looking at the LCD text display so did not see the LEDs
Hence, tapped again and got a beep plus green LED , no activity recorded from either tap
(Travelled)
Exited at Hertford North, beep, green LED, barrier opened, recorded as Tap in
Later, entered at Hertford North, beep, green LED, barrier opened, recorded as Tap out
(Travelled)
Exited at Stevenage, beep, green LED, barrier opened, no activity recorded
Result:
Hertford North to Hertford North | journey to same station | £0.00 |
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