Tom Quinne
On Moderation
- Joined
- 8 Jul 2017
- Messages
- 2,225
"I’d be expecting more important things such as those relating to safety and not someone’s wallet"
Great point BlackpoolScott
You arrive at your destination, get out of the cab when a passenger, sorry customer, sorry stakeholder tells you that they’ve lost their wallet on the train, what do you do ?
Sorry mate I’m jus the driver, as the guard isn’t going to cut it anymore - your not JUST a driver your a front line representative of the company. First Groups Open Access driver roles named are much like this.
Driving the train these is your core role, but as soon as you step out of the cab your a customer focused service rep of the company.