Being a very regular user of Ashford's "Little & Often" service, I will stick my penny's worth into the discussion.
My first initial reaction to the idea when it was announced was one of little faith. The idea of replacing a mix of Solos, Darts, Tridents and whatever Ashford depot could muster with these Brotwagens was ridiculous. However, as time went on and more information was supplied things became a little more positive. A bus every five minutes rather than every 15-20 and a more stable Sunday service couldn't be all that bad surely.
Day one of the new service and let's just say it got off to a ropey start and this continued throughout the first two weeks. Buses regularly arriving in convoys of three, some changing routes between B & C unexpectedly, you know, MASSIVE teething and bedding in issues! But, after a month or so things settled down into what is now quite a reliable and dependable offering compared to the old order, especially on Sundays and much later evening buses which makes getting home from work much easier (last buses used to be around 2100, now it's 2255 everyday).
The vehicles took time to grow on me. I can only sit in 4 of the normal-style seats as well as the 4 tip-ups by the door. Legroom is practically non-existent elsewhere due to the wheelarches. Ventilation is nothing more than a roof-mounted extraction fan above the door in the passenger saloon. The driver gets the usual fans and opening window. The drivers seem to like them as they're quick off the mark and their seat has lumbar support. I've only ever had one issue getting on with a buggy, and that was during a Sunday timetable and I ended up driving to the station to catch a train with littlen instead, but with the Mon-Sat 5-min frequency it's not much of a big deal. However, get two old dears with their shopping trolleys on board and things get cosy to say the least.
Seating capacity is somewhat confused. There are 13 normal saeats plus 4 tip-ups, making 17 seated passengers in total, 16 if there's a wheelchair and 9 standing. Look at the capacity label above the door and it states 13 seated, 9 standing and 1 wheelchair. Do tip-ups not count as seating?
All in all, it's not a bad service. The buses are not grim, quite the opposite. Yes, there's a slight feeling of "patient transport" about them, but if you;re travelling at night and the driver is using the dimmer lighting, it's actually quite relaxed.