ATOC fee for Ticket on Demand

Discussion in 'Fares Advice & Policy' started by embers25, 14 Nov 2011.

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  1. embers25

    embers25 Established Member

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    Does anyone know if ATOC really charge a £5 fee for ticket on demand station ticket machine pick up and if so do all the online websites (except XC who charge £1) really absorb it?
     
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  3. LexyBoy

    LexyBoy Established Member Fares Advisor

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    Where did you get that from? AFAIK the ticket machines are owned by the individual TOCs who have a reciprocal agreement to allow the use of each other's machines.
     
  4. AlterEgo

    AlterEgo Veteran Member

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    What?

    I don't know either way, but I am pretty confident that is incorrect.

    Where did you hear this?
     
  5. island

    island Established Member

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    I think there is a fee, but it's an order of magnitude less than £5. (It is why Southern tries to stop people collecting their heaviest-discounted tickets from other TOCs' machines.)
     
  6. Brucey

    Brucey Member

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    I've heard it is more in the region of 25p to 50p (although I've never had this confirmed by any company official).
     
  7. thedbdiboy

    thedbdiboy Member

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    It is pence, so the OP has a red herring here....
     
  8. bb21

    bb21 Moderator Staff Member Moderator

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    Maybe he mistook the incorrectly written form £0.05p.

    By the way, anyone who is not aware, a price written down should only involve either the £ sign or p, never both.
     
  9. snail

    snail Established Member

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    There is a fee of £3 levied on travel agents by ATOC, is the OP getting it mixed up with that?
     
  10. embers25

    embers25 Established Member

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    It is a travel agent of sorts claiming they have to pay this fee and they are claiming £5 not £3. Why do they have to pay this fee and what fee do they pay if they print their own tickets on a ticket machine in their office? Don't get me wrong I fail to see the point of travel agents for rail tickets as they often end up selling more expensive tickets due to lack of knowledge but unfortunately businesses think they will save themselves money by using them.
     
  11. barrykas

    barrykas Established Member

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    Looking on the ATOC Trael Agents site, the fees are there in black and white...Current RSP fees are 45p per transaction for ToD through a TVM and 90p at a Ticket Office, dropping to 40p through a TVM from 1st April 2012.

    Travel Agents are allowed to make their own charges in addition to the ATOC fees providing they make such charges clear at the time of booking...

    Cheers,

    Barry
     
  12. Marton

    Marton Member

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    If one collects ECRewards tickets there is a 'receipt' for £0.10p, even though the ticket is free.

    Is that the charge for issue by the machine owner?
     
  13. AlterEgo

    AlterEgo Veteran Member

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    No. It's a nominal face value on the ticket for accounting purposes. (To track how many are given out and when etc) - Standard class complimentary tickets usually carry a value of £0.05, first class £0.10. These do occasionally appear in the mixing deck on some ticket selling sites!
     
  14. bb21

    bb21 Moderator Staff Member Moderator

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    ... and occasional sold. ;)
     
  15. Indigo2

    Indigo2 Established Member

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    Any idea why Virgin do it that way? I think it really clutters up the fares database! Why can they not do it like FCC for example, and have scratchcard-type complimentary tickets?
     
  16. AlterEgo

    AlterEgo Veteran Member

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    The complimentary journeys Virgin give out are point-to-point trips (I.e. Manchester to London first class single) rather than unlimited travel for a day. Scratchcards aren't suitable for single journeys.

    The journeys are given out for any number of reasons (Traveller member Fri-Sun free travel being one of them).
     
  17. LexyBoy

    LexyBoy Established Member Fares Advisor

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    FGW complimentary tickets are for a specified return journey (written in under the scratchcard part) so I can't see why it couldn't be done that way on the face of it. More likely perhaps to be for accounting reasons - a scratchcard won't be recorded in the way an "issued" ticket is.
     
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