Avanti First class experience.

Vespa

Member
Joined
20 Dec 2019
Messages
758
Location
Merseyside
I have to say my entire Avanti first class experience compared to Virgin is extremely poor.

They jacked up the price massively even with a railcard, you can't use the Euston lounge on arrival only on departure, even then 1 hours prior departure, I had to argue robustly about first class value as I paid for it, next they are very stingy with their food offerings in the lounge and breakfast on the train wasn't very substantial either, I asked for another coffee only to be told the coffee machine is "broken", I can hear it working and asked a different staff who got me one, the service is fairly brusque, not much in the way of friendliness, on the train from Liverpool they are friendly and enthusiastic as is liverpool lounge staff, I've yet to experience the service going back today before giving my final verdict.

I can say it's not worth the money.
 
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Bletchleyite

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"Marston Vale mafia"
It's difficult, to be honest, to find a way in which Avanti is not a rubbish TOC in general, so that that also applies to 1st is no great surprise. Though regarding the lounge the reason will be hung over from COVID and a need to reduce the numbers using it.

It really frustrates me, as there was so much opportunity for it to ride along on marketing about Italian-ness etc. My slogan "Travel with a bit of Italian flair"* is still on offer to them free! :)

* To be combined with Illy coffee, hand-stitched Italian leather seats, pasta**/pizza/steak themed menus, quality Italian wine and Birra Morretti etc, of course. Not just to talk about it.
** OK, they did that one.
 

gordonthemoron

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4 Sep 2006
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6,282
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Milton Keynes
Avanti have also given over most of first class to Standard Premium, which has no food/drink. Plus, as added entertainment, my Standard Premium seat on Saturday was occupied as the reservations were not working and the seat had been sold as an uograde
 

Vespa

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20 Dec 2019
Messages
758
Location
Merseyside
Again I can't fault the staff on the train, Gnocchi good, got prosecco to drink, pudding is than as the coffee, friendly and enthusiastic, the attitude of the staff on the train and at the lounge is like night and day...

Lounge staff grudging, minimum wage attitude, as if you're going back to the bad old days of BR.

Its not their fault that the food offerings is what it is...

Would I travel first class again ? Probably not, I said the same on their survey monkey link.
 

Vespa

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20 Dec 2019
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758
Location
Merseyside
This leads to another question.

Do you think Avanti first class is worth the money ?
 

Butts

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Joined
16 Jan 2011
Messages
10,386
Location
Stirlingshire
Again I can't fault the staff on the train, Gnocchi good, got prosecco to drink, pudding is than as the coffee, friendly and enthusiastic, the attitude of the staff on the train and at the lounge is like night and day...

Lounge staff grudging, minimum wage attitude, as if you're going back to the bad old days of BR.

Its not their fault that the food offerings is what it is...

Would I travel first class again ? Probably not, I said the same on their survey monkey link.

How many drinks runs did they do and was it an "in and out" service ?
 

Techniquest

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Joined
19 Jun 2005
Messages
18,563
Location
Nowhere Heath
To answer whether I think First Class is worth it on Avanti, I could go on for a while with a detailed view.

However, I'll simply say that I have yet to do a significant length run with Avanti, and that my longest journeys with them so far are Birmingham New Street to Birmingham International (maybe twice) and Stockport to Manchester Piccadilly once. The fact that I haven't bothered booking even a Standard Class journey with Avanti speaks volumes.

I like the 390s, they're a much more fun way to do Birmingham to London than LNWR with its 350s, but I'm not fussed about Avanti. I nearly booked with them recently, but when I realised I'd have better journey opportunities for much cheaper on LNWR I immediately stopped my Advance purchase and closed the browser window.

If I can't find the enthusiasm to book anything with Avanti, then no I don't think it's worth paying out for First Class.
 

yorksrob

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Joined
6 Aug 2009
Messages
29,806
Location
Yorks
It's difficult, to be honest, to find a way in which Avanti is not a rubbish TOC in general, so that that also applies to 1st is no great surprise. Though regarding the lounge the reason will be hung over from COVID and a need to reduce the numbers using it.

It really frustrates me, as there was so much opportunity for it to ride along on marketing about Italian-ness etc. My slogan "Travel with a bit of Italian flair"* is still on offer to them free! :)

* To be combined with Illy coffee, hand-stitched Italian leather seats, pasta**/pizza/steak themed menus, quality Italian wine and Birra Morretti etc, of course. Not just to talk about it.
** OK, they did that one.

Enough of the leather seats already !

I really don't get this obsession.
 

se1lad

Member
Joined
12 Sep 2021
Messages
7
Location
London
How many drinks runs did they do and was it an "in and out" service ?
They did 4 alcoholic drinks runs in my London - Birmingham trip last Saturday. As first was Coach K only, they took everyone’s drink orders and then served directly from the kitchen (I.e. no drinks trolley)
 

Butts

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16 Jan 2011
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Stirlingshire
They did 4 alcoholic drinks runs in my London - Birmingham trip last Saturday. As first was Coach K only, they took everyone’s drink orders and then served directly from the kitchen (I.e. no drinks trolley)

Hopefully my trip on Sunday 31st October from EUS to BHM will be similarly bountiful - sounds like Weekends are having a better service than Weekdays now, the reverse of what used to be the case and the fares are generally cheaper.
 

CHESHIRECAT

Member
Joined
27 Jul 2010
Messages
144
so booked Wilmslow Stafford on the 2011 tonight only £2.20 more than Standard with railcard
boarded Coach K...male Steward asked ' would you like a drink' no menu offered
asked what they had and reply was what do you normally have ?
anyway had two gins and light tonic without ice as
ice machine broken!
had cheese selection...no chutney as "we were busy on way up"
no offer of water tea or coffee
had a Manchester raspberry gin in can as well
the other staff member was sat last row fast asleep for entire journey!!
for the extra £2.20 worth it...very sloppy service delivery though
 

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