Have all 197's got the big catering cupboard or is this just on the 3 car units and does the trolly fit in it?
Reason I ask is I was on a 2 car 197 from Crewe to Manchester earlier today, it was full and standing on arrival at Crewe and there was probably 50+ of us on the platform waiting to board, rear coach full, no room at all, so walked down the the back coach and found the area by the doors next to the accessible toilet totally clear of people, just the catering trolly and accompanying member of staff, great I thought, but no sooner had I stepped on board the catering staff member was barking orders about where to stand and and stating the red carpeted area had to be kept clear, so I spend the entire journey wedged into the area outside the toilet with about 20 other people!
No idea why he wanted the area to be kept clear but to say it was annoying is an understatement, it did make me feel a little better at Wilmslow when even more people piled on and ignored him...
It was like a throwback to Covid times!
I have a suspicion this is the same person who was guarding the first class section mentioned earlier up thread, I would be tempted to complain personally. The catering staff have no authority over passenger loadings etc, it is the guards job to keep areas clear if required or move people down. We all know there is no requirement to keep the "red area" clear. If the train is busy, it's busy, and all space should be used as required.
Of course the catering staff can politely ask people to move aside or to move their prams/luggage/bikes to make space for the trolley to get through, or to get the ramp out if they're getting off, but they shouldn't be barking at people to keep areas clear so they have some space. Most of them will happily squeeze into a corner when the train gets busy and will stay put.
Back on topic, I was chatting to a member of the catering staff yesterday regarding trolleys that fit the 197s cupboard. He said they hadn't had any updates on them yet. We do know they exist as photos were posted on internal media of one in the catering cupboard a few months go.
There was talk a while ago of having bottles of water stored in the onboard fridge that can be given out on hot days or in the event of a train becoming stranded but I'm not sure if/when that will happen.
Whilst on a 2 car running alone the catering cupboard is a huge waste of space, I believe once all units are introduced (and more 2+2, 2+3 and 3+3 formations introduced) then it won't be much of an issue. The trolleys are quite popular with the passengers, often asked if one is onboard/will be onboard later whilst I'm checking tickets - I would imagine the proposed "at seat ordering" would be quite successful when rolled out (providing the trains arnt short formed and full &standing!)