Customers on 1V44 Manchester to Carmarthen are in the process of being turfed off 197046 and onto adjacent 197042 instead. What’s the reason for this?
There’s also a real problem with guards impatiently closing all doors on terminating 197s a ridiculously small amount of time after the train’s arrival, and trapping people with large amounts of luggage or in the older generation on board. I’ve just witnessed it yet again!
Usually when a train is swapped at Cardiff its due to a fault although occasionally they do terminate and send a 197 that has come from Manchester back to either Manchester or Holyhead so it ends in the correct place that night due to maintenance requirements at Chester.
As for the amount of time alighting at the terminating station, ive never felt rushed to be honest. And often trains are sat at Cardiff a good while after terminating.
I have shut many people onto trains when terminating. Sometimes, no one gets off for quite sometime, and unless they are right near you, its not possible to see into the coaches all the way down a train, so you close the doors then clear the train and find them locked on so let them off.
In my experience (being a passenger) Most people are slow and unprepared when coming to a terminating station.
Edit: I'll actually add, as a conductor I have known people being too slow to get off at normal intermediate stops. On multiple occasions I have been assisting on services before (I was doing revenue but not the working conductor) and have stopped the train leaving by pulling the emergency handle so that the conductor could re-open the doors to allow people off.
Unfortunatly I had one serious incident where 2 children (they were young, about 2 and 5) had left the service but the mother had not managed to get off (the children were not visible to me in a swarm of passengers on the platform) and we were well on our way to the next stop. very concerning for all involved. luckily a happy ending with them being re-united. The investigation found that I had allowed even more time than usual as it was so busy on the platform and wanted to be sure no one else was wanting to get on. How long do you wait? we do have to consider time keeping, shockingly HAHA.