fairysdad
Member
Incidentally, I put a Delay Repay in for a journey from to Newbury Racecourse last year because my first leg of the journey (Ewell West to Guildford) had been cancelled and I travelled independently to Dorking Deepdene (via taxi), missed the connection at Reading to NRC, so got another taxi from Newbury to the Racecourse. I arrived at the Racecourse only 30-35 minutes or so late (can't remember the exact details) and claimed accordingly, showing which trains I caught instead and what my arrival time actually was (the Racecourse and the eponymous station are, for those who don't know, practically on top of each other) expecting the payment to be based on that, so only getting the 30-minute claim or even only the 15-minute claim (with SWR). They actually recalculated my application based on what I would have done if I'd have waited for the train at Ewell West and caught the trains along the route properly, so actually got the full refund of being an excess of 2-hour delay. (It was a work-related journey as well, so the company paid for the ticket and the two taxis, and allowed me to put the delay repay claim in for myself as well, so was a bit of a win on my part! Probably couldn't say the same about the horses...!)I am reminded of a case where a forum member was suspected by some members of walking from Newbury to Newbury Racecourse, the implication being that had they done so (undetectable to the TOC) they would have reduced the company's delay repay liabilities. In this case, the request was worded sufficiently vaguely to leave doubt as to whether the passenger did wait for the train or walked. Either way, in that case, I'd argue Delay Repay should be based on when the train would have arrived, regardless of whether or not the passenger chose to walk the last segment of the journey.