Changing my Sleeper Tickets

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sleppyscot

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19 Feb 2016
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Hi all!

I'm a new user with probably a basic question today.

I have tickets for the Caledonian Sleeper and I would like to change them to alternative dates, is this possible to do at the station or would I have to return my tickets to them, get a refund and then rebook?

Thanks!
 
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reb0118

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Not enough information has been given to fully respond but in general for any post purchase changes you deal with the original supplier of the said tickets.

We need to know:-

Walk up or Advance ticket?

Seated or Sleeper coach?

Specific Serco/Cal Sleeper ticket or general ticket + sleeper supplement?
 
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Haywain

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Not enough information has been given to fully respond but in general for any post purchase changes you deal with the original supplier of the said tickets.

We need to know:-

Walk up or Advance ticket?

Seated or Sleeper coach?

Specific Caledonian Sleepers ticket or general ticket + sleeper supplement?

I think it is better to use the TOC name, as there is no guarantee that the OP knows what the relationship is with Serco
 

Dhassell

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I think it is better to use the TOC name, as there is no guarantee that the OP knows what the relationship is with Serco
The Ticket would have something Like 'SERCO ONLY' And thats why he has put Serco
 

sleppyscot

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19 Feb 2016
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Hi Guys!

Thanks for the help.

My ticket was bought in Advance but it does not say Advance on the ticket and it is for a sleeper coach as opposed to the seated.

The ticket also says SLPR BERTH 1ST and

Route: CAL SLEEPER
Validity: BOOKDTRAINONLY

Hope this helps with my question!

Thanks
 

najaB

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The ticket also says SLPR BERTH 1ST and

Route: CAL SLEEPER
Validity: BOOKDTRAINONLY
With that ticket your best bet will be to contact Serco (Caeldonian Sleeper) directly. You'll almost certainly have to return the tickets for a refund but in my experience they are very quick and will process the refund the same day they receive the tickets.
 
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